Samantha Johnson
Phoenix,AZ
Summary
Results-driven professional with a proven track record in client relationship management and strategy development utilizing an organized approach and good multitasking skills. Strong communication, negotiation, and strategic planning skills enhance customer satisfaction and loyalty. Adept at problem-solving and adapting to diverse environments, ensuring efficient task completion and seamless execution of responsibilities. Excited to start a new role since relocating to Arizona.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Junior Account Manager
Corewell Health c/o Surgical Solutions LLC
Grand Rapids, MI
08.2019 - 07.2025
- Serving as a regional leader providing OR and SPD support to 4 Hospital locations within Grand Rapids, MI for minimally invasive Laparoscopic and Robotic surgery.
- Managed business relationships with hospital administration, operating room personnel, surgeons, OR directors, and director of SPD to ensure collaborative support.
- Facilitated communication between sales and marketing teams to drive same-store growth, expanding account from 1 location to 4.
- Utilizing an array of knowledge, technical skills, and critical thinking abilities to staff all locations 24/7/365 utilizing 25 technicians and 4 supervisors and providing service for approximately 1000 surgical procedures monthly.
- Working directly with the CEO, CFO, and Executive team to support regional growth, talent development, recruitment, engagement and overall performance of staff.
- Oversaw P&L statements for the region while directing hospital QA/PI activities to meet KPIs for each hospital.
- Managed hospital contract commitments to ensure compliance with daily, monthly, and yearly obligations.
- Began career in 2019 as a technician at first hospital location. Promoted to Supervisor of 2nd Location at 6 months. At 1 year was promoted to Manager of both locations. Helped to obtain contract for the 3rd location becoming Junior Account Manager to all 3 and later progressing to 4 locations.
Sterile Processing Interim Supervisor – Traveler
Mercy Hospital
Chicago, IL
11.2018 - 05.2019
- Conducted hands-on training for SPD staff to ensure successful certification.
- Resolved accreditation concerns, restoring facility to good standing.
- Supported Director of Surgery in achieving departmental compliance with accreditation findings.
- Coordinated capital purchase to containerize instrument sets, significantly minimizing delays and cancellations.
Sterile Processing Tech–Traveler
University of California SD.
San Diego, CA
04.2018 - 10.2018
- Processed surgical instrumentation for OR, ensuring timely receiving, decontamination, assembly, and delivery.
- Operated sterilization equipment to ensure proper functioning and safety standards.
- Maintained inventory of sterile supplies and instruments for efficient workflow.
- Achieved contract extension through demonstrated reliability and quality service.
Sterile Processing Tech–Traveler
Detroit Medical Center
Detroit, MI
12.2017 - 03.2018
- Sterilized surgical instruments using steam and chemical processes.
- Processed surgical instrumentation for OR, managed proper receiving, decontamination, and assembly, and delivered items on time.
- Inspected and tested equipment for proper functionality and cleanliness.
- Maintained inventory of sterile supplies and equipment for surgical procedures.
Sterile Processing Tech–Traveler
Borgess Hospital
Kalamazoo, MI
08.2016 - 11.2017
- Efficiently processed surgical instrumentation for the OR including receiving, decontamination, assembly, and delivery.
- Maintained accuracy in all tasks performed.
- Received multiple contract extensions.
Sterile Processing Tech–Traveler
Mayo Clinic of Phoenix
Phoenix, AZ
01.2016 - 08.2016
- Achieved 100% accuracy in surgical instrumentation processes.
- Processed surgical instrumentation for OR, including receiving, decontamination, assembly, and delivery, ensuring readiness for procedures.
- Secured extensions for contributions to team, demonstrating reliability and commitment to maintaining operations.
Sterile Processing Tech–Traveler
Saint Barnabas Medical
Livingston, NJ
08.2015 - 11.2015
- Maintained 100% accuracy in processing tasks, contributing to seamless operations across all areas.
- Processed surgical instrumentation for OR, ensuring timely decontamination, assembly, and delivery.
- Demonstrated consistent performance and reliability, resulting in contract extension.
Sterile Processing Tech II
Spectrum Health
Grand Rapids, MI
07.2013 - 08.2015
- Earned promotion to Tech II within 6 months due to reliable performance.
- Ensured surgical trays met cleanliness standards with 100% accuracy.
Head Merchandiser, Commercial Parts Manager
O’Reilly Auto Parts
Muskegon, MI
03.2013 - 06.2015
- Ensured inventory accuracy, achieving lowest shrink average in state.
- Advanced to head of commercial sales within 3 months based on performance.
- Oversaw management of 50+ commercial accounts, driving customer satisfaction.
Retail Parts Sales Manager
Advance Automotive
Norton Shores, MI
11.2011 - 03.2013
Secretary, Mechanic
Dowdy Automotive
Muskegon, MI
05.2009 - 10.2011
Education
ASSOCIATE OF BUSINESS - Human Resource Management
Baker College of Muskegon
Muskegon, MI01-2015
Sterile Processing Technician–Certificate -
Baker College of Muskegon
Muskegon, MI01-2013
Skills
- Client relationship management
- Customer relationship management
- Account growth
- Contract management
- Quality assurance
- Staff training
- Surgical instrument processing
Certification
- HSPA - CRCST
- BLS Certificate
Special Competencies
ASE Certified–Automotive Mechanics (Expired 2013)
Timeline
Junior Account Manager
Corewell Health c/o Surgical Solutions LLC
08.2019 - 07.2025
Sterile Processing Interim Supervisor – Traveler
Mercy Hospital
11.2018 - 05.2019
Sterile Processing Tech–Traveler
University of California SD.
04.2018 - 10.2018
Sterile Processing Tech–Traveler
Detroit Medical Center
12.2017 - 03.2018
Sterile Processing Tech–Traveler
Borgess Hospital
08.2016 - 11.2017
Sterile Processing Tech–Traveler
Mayo Clinic of Phoenix
01.2016 - 08.2016
Sterile Processing Tech–Traveler
Saint Barnabas Medical
08.2015 - 11.2015
Sterile Processing Tech II
Spectrum Health
07.2013 - 08.2015
Head Merchandiser, Commercial Parts Manager
O’Reilly Auto Parts
03.2013 - 06.2015
Retail Parts Sales Manager
Advance Automotive
11.2011 - 03.2013
Secretary, Mechanic
Dowdy Automotive
05.2009 - 10.2011
ASSOCIATE OF BUSINESS - Human Resource Management
Baker College of Muskegon
Sterile Processing Technician–Certificate -
Baker College of Muskegon