Samantha Jones
Laveen,AZ
Summary
Adept at optimizing delivery routes for efficiency and punctuality, my tenure at Frayt showcased a strong commitment to customer satisfaction and operational excellence. Leveraging GPS navigation and effective communication skills, I enhanced route management and client relations, contributing to a significant increase in on-time deliveries. Black owner of express delivery company for 3 years. Owner operator of SJS OPEN ARMS LLC
Overview
2
2
years of professional experience
Work History
Delivery Driver
Frayt
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
Courier
Roadie
05.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Followed company policies and procedures during shift.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Medical Delivery Driver
MEDITECH
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Courier
Jitsu
04.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Improved route efficiency with meticulous planning and GPS technology.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
- Ensured compliance with transportation regulations, maintaining clean driving record.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
- Managed delivery route for optimal use of time and fuel.
Courier
GoShare
03.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS navigation systems to navigate faster routes.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
- Improved company reputation with consistent, reliable deliveries.
- Addressed customer feedback constructively, resolving issues promptly.
- Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
Delivery Driver
Spark
02.2024 - Current
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
Instacart
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
Delivery Driver
Skipcart
01.2024 - Current
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Courier
CURRI
01.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove safely at all times to avoid accidents and harm.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Contacted customers to confirm delivery details and locations.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Contributed to team success by actively participating in meetings about improving operational procedures.
Delivery Driver
DoorDash
03.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Delivery Driver
Uber Eats
01.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Education
Bachelor Of Business - Business
Grand Valley State University
Allendale, MI11.2024
Medical Assistant - Medical
UEI College
Chula Vista, CA09.2008
Diploma - General
Hoover High School
San Diego, CA06.2000
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Route Management
- GPS Navigation
- Heavy Lifting
- Order picking and processing
- Roads and highways knowledge
- Map reading and navigation skills
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- GPS Operation
- Traffic laws knowledge
- Forklift Operation
- Stocking and Inventory
- Complex Problem-Solving
- Local routes understanding
- Cargo Handling
- Route Planning
- Quality Assurance
- Safe Driver Training
- Vehicle Inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch Communication
- Client Relationship Management
- Logistics knowledge
- Documentation And Reporting
- Order Verification
- Equipment Operation
- Vehicle Maintenance
Timeline
Delivery Driver
Frayt
05.2024 - Current
Courier
Roadie
05.2024 - Current
Courier
Jitsu
04.2024 - Current
Courier
GoShare
03.2024 - Current
Delivery Driver
Spark
02.2024 - Current
Delivery Driver
Instacart
02.2024 - Current
Medical Delivery Driver
MEDITECH
01.2024 - Current
Delivery Driver
Skipcart
01.2024 - Current
Courier
CURRI
01.2024 - Current
Delivery Driver
DoorDash
03.2023 - Current
Delivery Driver
Uber Eats
01.2023 - Current
Bachelor Of Business - Business
Grand Valley State University
Medical Assistant - Medical
UEI College
Diploma - General
Hoover High School
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