Samantha Jones
Candler ,NC
Summary
Property Manager and former Housekeeping Supervisor at Holiday Inn, adept in property management and staff leadership. Excelled in enhancing tenant relations and maintaining high standards across properties. Skilled in payment collection and property inspections, demonstrating a strong customer service focus and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Property Manager
Self
02.2016 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Overseen rental leases and payments
Housekeeping Supervisor
Holiday Inn
02.2007 - 03.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Education
AHS -
Ab Tech
Asheville, NCSkills
- Property management
- Property inspections
- Customer service-focused
- Staff management
- Valid NC driver's license
- Cleaning practices
- Problem-solving
Timeline
Property Manager
Self
02.2016 - Current
Housekeeping Supervisor
Holiday Inn
02.2007 - 03.2015
AHS -
Ab Tech
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