Samantha Jones
White Pine,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Homemaker
Home Depot
White Pine, TN
05.2012 - Current
911 Emergency Dispatcher
Grainger County E-911
Rutledge, TN
12.2005 - 05.2012
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Assisted departments with special requests for assistance and BOLOs.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Used radio, telephone and computer system to update first responders with new information.
- Received incoming calls from the public and determined the nature of the emergency.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
Certified Clinical Medical Assistant - Medical Assistant
Tennessee College of Applied Technology
Knoxville, TN02-2025
GED -
Jefferson County High School
Dandridge, TN05-2002
Spanish For Medical Professionals - Foreign Languages Education
Tennessee College of Applied Technology
Knoxville, TNSkills
- Flexible and adaptable
- Interpersonal communication
- Networking
- Decision-making
- Analytical and critical thinking
- Emergency procedures
- De-escalation
- Information gathering
- Telecommunications
- NCIC database
- Memory retention
- Situational awareness
Affiliations
- Currently learning to speak Spanish
- Reading books
- Learning new things
- Working on our small farm
Timeline
Homemaker
Home Depot
05.2012 - Current
911 Emergency Dispatcher
Grainger County E-911
12.2005 - 05.2012
Certified Clinical Medical Assistant - Medical Assistant
Tennessee College of Applied Technology
GED -
Jefferson County High School
Spanish For Medical Professionals - Foreign Languages Education
Tennessee College of Applied Technology
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Kaitlyn McMahanKaitlyn McMahan
LDRP Registered Nurse at Morristown-Hamblen Healthcare SystemLDRP Registered Nurse at Morristown-Hamblen Healthcare System