Sherri Lucken
Myself
Cincinnati,OHIO
29
years of professional experience
Dynamic Medical Secretary with a proven track record at Queen City Physicians, adept at enhancing patient scheduling and billing processes. Leveraging strong organizational skills and a detail-oriented approach, I streamlined administrative workflows, ensuring efficient communication between patients and providers while maintaining strict HIPAA compliance.
Work History
Homemaker
22 Years- Coordinated household schedules, appointments, and family activities to maintain daily organization.
- Managed meal planning, grocery procurement, and kitchen inventory to support consistent nutrition.
- Maintained clean, safe living spaces through routine housekeeping and laundry oversight.
- Adapted priorities quickly to handle emergencies, changing needs, and competing responsibilities.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Managed household budgeting, tracked expenses, and prioritized purchases to support financial stability.
- Planned daily meals, prepared balanced menus, and maintained pantry and grocery inventory.
- Coordinated family schedules, appointments, and commitments to ensure smooth daily operations.
- Maintained organized living spaces through cleaning routines, laundry management, and seasonal decluttering.
- Supervised childcare routines, supported homework, and reinforced consistent household standards.
- Resolved household issues promptly by coordinating repairs, vendors, and service appointments.
- Streamlined home processes by establishing systems for storage, supplies, and recurring tasks.
Medical Secretary
6 Years 5 Months- Coordinated patient scheduling, rescheduling, and appointment confirmations to maintain smooth daily clinic flow.
- Managed incoming calls, routed inquiries, and resolved patient concerns with professionalism and accuracy.
- Updated electronic medical records with demographics, visit details, and provider correspondence.
- Verified insurance coverage, obtained authorizations, and supported accurate patient billing processes.
Education
High School Diploma
Skills
Patient health information Access
Claim forms
Problem-solving
Cash handling
Medical billing
Patient billing
Office coordination
Data entry software
Maintaining financial records
Patient referral
Relationship building
Medical records maintenance
Staff leadership
Appointment scheduling
Invoice processing
Organization and time management
Adaptable and flexible
Insurance authorizations
Payment scheduling and collection
Appointment setting
Computer proficiency
Clerical support
Time management
Medical billing codes
Data entry
Phone reception
Patient service management
Billing support
Procedure registration
Office reception
Patient appointment coordination
Healthcare billing
Appointment coordination
Conflict resolution techniques
Inventory management
Time management mastery
Administrative support experience
Adaptable to change
Provider relations
Interpersonal relationship building
HIPAA
Medical coding basics
Detail-oriented approach
Patient scheduling proficiency
Payment collection
Insurance verification
HIPAA compliance
Medicare/Medicaid
Professional telephone etiquette
Patient check-in
Medical records management
Medical office management
Telephone customer support
Critical thinking
Patient confidentiality adherence
Strong organizational skills
Patient scheduling
Customer service
Clinical support
Patient health information Access
Trauma-informed care
Friendly and respectful
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Caring and responsible
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Coordination and teamwork
Additional Information
I have been a stay at home mother for the past 20 years and looking to get back in the work field.
I am a quick learner, have great organization and customer service skills as well as going above and beyond whatever is needed
Timeline
Homemaker
Myself
10.2004 - CurrentRead More
Medical Secretary
Queen City Physicians
04.1998 - 09.2004Read More
Colerain High School
High School Diploma
Read More