Samantha Jones
Pikeville,KY
Summary
Dedicated team member with proven customer service skills and a focus on teamwork. Experienced in training new employees and maintaining high operational standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
KFC
Pikeville, KY
03.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards consistently.
- Assisted in training new team members on procedures and safety protocols.
- Prepared food items following standardized recipes to ensure quality.
- Monitored inventory levels and communicated needs to management effectively.
- Handled cash transactions accurately while maintaining register integrity.
- Established effective communication channels with colleagues and supervisors to promote teamwork and collaboration.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Compiled and analyzed data to produce reports.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Facilitated inventory control measures to mitigate stock shortages and overages.
Food Service/Retail Sales Associate
Morrison Healthcare
Pikeville, KY
06.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Maintained store presentation standards, organizing merchandise displays to promote sales initiatives.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Shift Manager
Moes Southwestern Grill
Pikeville, KY
02.2023 - 06.2024
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members in food preparation and customer service best practices.
- Managed inventory levels, conducting regular stock audits to minimize waste and optimize supply chain efficiency.
- Implemented operational procedures that improved workflow and reduced service times during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cake Decorator/Deli Associate
Food City
Shelbiana, KY
08.2022 - 02.2023
- Decorated cakes using various techniques, enhancing visual appeal and customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in designing custom cake orders based on client specifications and preferences.
- Implemented efficient decorating processes to streamline production workflows.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Packaged and priced each product according to company pricing procedures.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Sliced deli meat and cheese for the sales floor and customers.
- Maintained clean equipment between customers.
Education
High School Diploma -
Big Sandy Community & Technical College
Pikeville, KY12-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Computer skills
- Product knowledge
- POS systems
- Database entry
- Dependability and reliability
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Russian
Limited Working
Timeline
Team Member
KFC
03.2025 - Current
Food Service/Retail Sales Associate
Morrison Healthcare
06.2024 - 03.2025
Shift Manager
Moes Southwestern Grill
02.2023 - 06.2024
Cake Decorator/Deli Associate
Food City
08.2022 - 02.2023
High School Diploma -
Big Sandy Community & Technical College