Samantha Kafadarevic
Phoenix,AZ
Summary
Results-driven professional experienced in accounts receivables, collections, risk management, with a strong customer service background. Eager to contribute to a dynamic, goal-oriented, and forward-thinking team, to drive tangible results and growth.
Overview
11
11
years of professional experience
Work History
Senior Credit Manager
Knight Transportation
10.2020 - 08.2023
- Provided supportive leadership to three credit managers, fostering their professional growth through coaching, motivational guidance, and collaborative problem-solving
- Successfully managed a high-value portfolio of key customers, overseeing a total value ranging from $7 million to $9 million while consistently maintaining a 90% currency rate
- Mitigated company risk by closely monitoring customer payment trends, and establishing effective collection strategies, resulting in a significant reduction in delinquent accounts and improved cash flow
- Devised collection recovery strategies to resolve customer issues and delinquent cases
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments
- Conducted audits and promptly approved and submitted adjustments, write-offs, and bad debts
Credit Manager
Knight Transportation
12.2018 - 10.2020
- Successfully managed a well-rounded portfolio of customers, overseeing a total value ranging from $4 million to $6 million while consistently maintaining a 90% currency rate
- Consistently ensured transparency by delivering accurate and timely statements, paperwork, and essential information to clients which fostered trusted business relationships
- Played pivotal role by meticulously overseeing setup of new customer accounts and maintaining integrity of existing customer profiles, ensuring accuracy and compliance with company policies
- Conducted thorough reviews of customer accounts to ensure accuracy of charges and resolve any discrepancies
- Regularly evaluated customer credit limits in relation to outstanding account balances, most up to date company credit history and on time payment history to minimize overall risk
Corporate Accounts Payable Specialist
Knight Transportation
04.2018 - 12.2018
- Communicated daily with internal executives to ensure all corporate bills were approved and authorized for payment
- Gathered checks and balances report to prepare and ensure accuracy for weekly check run
- Prepared month-end closing entries for detailed reporting and record keeping
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Manually processed 250 invoices per week, 30% higher than department average
Premium Services Surgery Counselor
Barnet Dulaney Perkins Eye Center
03.2017 - 04.2018
- Scheduled patients for eye surgeries including cataract, retina, cornea, and glaucoma, ensuring optimal utilization of surgical resources
- Educated patients prior to surgery, providing comprehensive information on procedure, expected outcomes, and addressing any concerns or questions regarding their vision
- Implemented and maintained team scheduling bin, guaranteeing timely contact with all patients
- Thoroughly processed patients' insurance coverage and benefits, ensuring accurate and timely submission for payment, minimizing delays, and facilitating smooth financial transactions
Front Office Secretary
Central DuPage Foot and Ankle Specialists
09.2016 - 02.2017
- Efficiently scheduled routine follow-up appointments for patients, utilizing weekly templates to ensure proper organization
- Showcased exceptional clerical skills in a fast-paced environment, effectively handling upset or angry patients, resolving problems promptly, and rebuilding patient trust
- Supported training new hires, providing comprehensive instruction and support at all times
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Scheduling Coordinator
Merit Sleep Management
02.2015 - 03.2016
- Managed new entry of sleep study and DME referrals, diligently contacting physician's offices to obtain any necessary paperwork for a smooth process
- Successfully scheduled patients for sleep studies via telephone, email or in person
- Collected medical history from patients, ensuring a comprehensive understanding of their medical background
- Monitored sleep lab schedules, optimizing capacity, and coordinating schedules daily with clinical supervisors
Military Claims Assistant
Charter Transportation, Inc
10.2012 - 01.2015
- Implemented and maintained new data entry procedures in excel to track efficiency and minimize claim adjustment errors
- Compared data and analyzed date calculations using formulas in Microsoft Excel to ensure claims were completed in required amount of time per military regulations
- Audited claim files during last stages to ensure adjuster's did not overlook any pertinent information
- Determined emergency situations and reacted to them accordingly to ensure upper management was notified as well as claim member or adjuster
Education
Diploma -
Glenbard North High School
Carol Stream, IL2011
Skills
- Microsoft Office, Power BI, and Alteryx
- Pegasus, AS400, TMW, Billtrust and Cash App
- Time Management
- High Attention to Detail
- Excellent Written and Verbal Communication
- Adept Negotiation Strategy
- Credit and Collections
- Critical Thinker
- Strong Team Leadership
- Risk Analysis
- Customer Experience
Timeline
Senior Credit Manager
Knight Transportation
10.2020 - 08.2023
Credit Manager
Knight Transportation
12.2018 - 10.2020
Corporate Accounts Payable Specialist
Knight Transportation
04.2018 - 12.2018
Premium Services Surgery Counselor
Barnet Dulaney Perkins Eye Center
03.2017 - 04.2018
Front Office Secretary
Central DuPage Foot and Ankle Specialists
09.2016 - 02.2017
Scheduling Coordinator
Merit Sleep Management
02.2015 - 03.2016
Military Claims Assistant
Charter Transportation, Inc
10.2012 - 01.2015
Diploma -
Glenbard North High School
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