Samantha Keesler
Aubrey
Summary
Dedicated In-Home Pet Care Specialist with expertise in animal handling and client communication. Manages health monitoring and ensures pet comfort while optimizing scheduling and fostering client relationships. Implements careful management of animal environments to minimize risks. Versatile team player skilled in administrative tasks and facilities maintenance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In Home Pet Care Specialist
Aunt Sam's Pet Care
Aubrey
01.2020 - Current
- Provided daily care for pets, ensuring safety and comfort during visits.
- Monitored pets for signs of distress, injury, and illness, coordinating prompt responses to ensure their wellbeing.
- Administered medications and treatments according to instructions from pet owners or veterinarians.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Maintained detailed records of pet care activities and health updates.
- Communicated effectively with pet owners regarding their pets' wellbeing and behavior.
- Communicated positively with clients to understand and meet pets' unique needs.
- Developed and implemented engaging activities to enhance physical and mental stimulation for pets.
- Coordinated scheduling for grooming, boarding, and other services offered to clients.
Administrative Assistant
Coastal Settlement Recovery Inc
Irvine
02.2020 - 03.2026
- Utilized scheduling software to manage calendars, enhancing staff availability and coordination.
- Organized and maintained filing systems for physical and electronic documents, ensuring accurate and confidential record-keeping.
- Processed confidential documents while adhering to strict privacy regulations and policies.
- Supported financial operations by tracking expenses and processing invoices accurately.
- Answered phone calls and emails to provide information, facilitating clear and timely business correspondence.
Kennel Technician
Digg Pet Resort
Prosper
06.2023 - 03.2025
- Responded quickly to emergency situations involving sick or injured animals.
- Administered medications according to veterinarian instructions.
- Assisted with medical treatments prescribed by veterinarian staff.
- Ensured that all necessary vaccinations were administered properly and on schedule.
- Managed daily animal care, including feeding schedules, grooming sessions, and regular exercise routines.
- Kept accurate records of animal arrivals, departures, adoptions and transfers.
- Maintained detailed records of animal intake forms and vaccination history.
- Forged partnerships with animal shelters, facilitating successful adoptions of abandoned pets.
- Engaged customers to deliver exceptional service and enhance adoption experiences.
Manager
Liberty Tax Service
Sun City
01.2018 - 10.2021
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained accurate records of employee attendance, payroll, and vacation requests to support operational efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates based on skill levels to enhance team effectiveness.
- Ensured compliance with laws, regulations, and industry standards to mitigate risks.
Education
Certified Tax Preparer - Bossiness And Personal Taxes
Liberty Tax Preparer Class
Sun City, CA12-2017
Skills
- Boarding facility management
- Invoice processing
- Document management
- Multi-line telephone systems
- Record keeping
- Task prioritization
- Scheduling
- Customer relationship management
- Animal handling expertise
- Senior pet care
- Pet safety protocols
Certification
- Yoga Instructor Certified
References
Office Manager At Most Recent Job:
Jo-Anne Swingle
Joanne@coastalsettlementrecovery.com
Timeline
Kennel Technician
Digg Pet Resort
06.2023 - 03.2025
Administrative Assistant
Coastal Settlement Recovery Inc
02.2020 - 03.2026
In Home Pet Care Specialist
Aunt Sam's Pet Care
01.2020 - Current
Manager
Liberty Tax Service
01.2018 - 10.2021
Certified Tax Preparer - Bossiness And Personal Taxes
Liberty Tax Preparer Class