Goulnara (Julia) Erickson
Riverview,FL
Summary
Compassionate Pet Care Specialist with deep understanding of animal behavior and pet care needs. Hands-on experience in providing both basic and specialized pet care services including grooming, feeding, administering medication, and facilitating exercise activities. Possess strong communication skills for coordinating with pet owners to maintain optimal pet health. Notable contributions include developing individualized care plans tailored to the unique needs of each pet.
Overview
23
23
years of professional experience
Work History
Professional Pet Care Specialist
Self
Brandon, USA
01.2014 - Current
- Administered medications and special diets as per owner instructions.
- Maintained a clean and safe environment for all animals in care.
- Developed personalized pet care plans based on individual requirements.
- Monitored pet behavior and health, reporting any concerns promptly.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Customer Service Manager
Home ‘n Yard
Brandon, USA
02.2003 - 12.2013
- Provided exceptional customer support for diverse product inquiries and concerns.
- Assisted customers in locating products throughout the store and online platforms.
- Handled returns and exchanges efficiently, ensuring customer satisfaction and compliance.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Collaborated with team members to resolve complex customer issues promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BBA - Information Technologies, Tourism
Schiller International University
Dunedin, FL01.2002
Skills
- Administrative skills
- Client communication
- Team collaboration
- Attention to detail
- Time management
- Pet boarding management
- Housebreaking support
- Appointment scheduling
- Animal handling
Languages
- English
- Russian
Timeline
Professional Pet Care Specialist
Self
01.2014 - Current
Customer Service Manager
Home ‘n Yard
02.2003 - 12.2013
BBA - Information Technologies, Tourism
Schiller International University