Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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Leonardo Ebben

Oshkosh

Summary

Dynamic professional with a proven track record at PetSmart, excelling in customer service and animal care. Skilled in multitasking and collaboration, I have effectively resolved customer concerns while training new staff. My attention to detail and organizational skills ensured high-quality service and satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service / Pet Care Specialist /Professional Dog Bather

PetSmart
Oshkosh
06.2023 - Current
  • Delivered exceptional customer service while managing register operations and addressing complaints.
  • Greeted customers warmly upon arrival and responded promptly to inquiries about products or services available at the facility.
  • Socialized animals, in preparation for adoption.
  • Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
  • Resolved customer concerns by efficiently locating products and providing optimal solutions.
  • Maintained care for 10+ small animals and reptiles, including upkeep of fish tanks and animal habitats.
  • Trained new employees on tasks, policies, and effective problem-solving methods.
  • Developed problem-solving skills in a fast-paced work environment.
  • Acquired training in salon bathing and grooming techniques for dogs.

Dietary Aid and Server

Evergreen Retirement Community
Oshkosh
06.2022 - 02.2023
  • Adapted in a fast-paced environment daily and was praised for drive and work ethic
  • Delivered daily meals to residents and restaurant patrons within the retirement community.
  • Performed multiple cleaning and organizational tasks in and outside of the kitchen, monitoring the cleanliness of the dishes, surfaces, and everything within.
  • Interacted with and cared for a diverse range of residents, varying in age, race, and personalities.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.

Product Quality Control

4Imprint
Oshkosh
11.2021 - 01.2022
  • Employed in seasonal work as a product quality manager within the embroidery department; analyzing hundreds of varieties of designs
  • Managed, packaged, prepared, and documented products to ensure orders were delivered based on the set timeline

Education

Bachelor of Science - Biology Major, Forensic Investigation Minor

University of Wisconsin Oshkosh
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05.2027

Skills

  • Collaboration and teamwork
  • Organizational skills
  • Time management
  • Feedback application
  • Customer service
  • Multitasking
  • Animal Care Standards
  • Computer proficiency
  • Typing skills
  • Attention to detail

References

  • Clare Austin, PetSmart, 920-791-1329, 1005 N Washburn St, Oshkosh, Wisconsin
  • Emmy Carrick, Evergreen, 920-312-9071, 1130 N Westfield St, Oshkosh, Wisconsin

Affiliations

  • Girl Scouts Troop #2253 - Senior/Ambassador Scout (2009 - Present)
  • Experienced a diverse range of volunteering opportunities, the 6 of us, worked alongside organizations such as Feed The Body, Feed the Soul, Empty Bowls, and The Oshkosh Parks Department
  • Received bronze and silver award through the utilization of teamwork and perseverance
  • Spent hundreds of hours participating in volunteer work, met extraordinary people, and accumulated lifelong lessons

Timeline

Customer Service / Pet Care Specialist /Professional Dog Bather

PetSmart
06.2023 - Current

Dietary Aid and Server

Evergreen Retirement Community
06.2022 - 02.2023

Product Quality Control

4Imprint
11.2021 - 01.2022

Bachelor of Science - Biology Major, Forensic Investigation Minor

University of Wisconsin Oshkosh

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Leonardo Ebben