Samantha Khamkheuang
Raleigh,NC
Summary
Detail-oriented material handler with a strong focus on safety and teamwork. Proven ability to streamline processes and enhance efficiency in warehouse operations.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Instacart
Raleigh, NC
07.2021 - Current
- Managed customer interactions, providing exceptional service and resolving inquiries.
- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Retail Stock Associate
Lowe's Foods
Garner, NC
01.2022 - 07.2022
- Organized and stocked merchandise to ensure optimal product availability.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Assisted customers in locating products and provided exceptional service.
- Monitored inventory levels, reporting discrepancies for timely restocking decisions.
- Implemented more efficient stocking procedures, reducing time spent on replenishment tasks.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Demonstrated flexibility and adaptability in responding to changing priorities or store needs, effectively balancing multiple tasks simultaneously.
- Kept track of inventory with regular audits, ensuring accurate record-keeping and preventing discrepancies.
- Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
Sales Associate Supervisor
Finish Line
Saugus, MA
12.2020 - 06.2021
- Supervised team performance to achieve sales targets and enhance customer satisfaction.
- Trained and mentored new associates on product knowledge and customer service techniques.
- Implemented efficient inventory management practices to streamline stock replenishment processes.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Enhanced store layout and visual merchandising to optimize customer engagement and sales opportunities.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to customer inquiries.
- Supervised sales team, ensuring adherence to company policies and procedures.
Warehouse Associate
Small HD
Cary, NC
09.2020 - 11.2020
- Maintained clean and organized warehouse environment for safety compliance.
- Conducted regular quality checks on outgoing shipments to minimize errors.
- Assisted in coordinating inventory counts and reconciliations with management oversight.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 30 pounds.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Assisted in reducing product damage by properly handling and storing materials.
Material Handler
Axcelis Technologies
Beverly, MA
11.2018 - 09.2020
- Performed inventory checks to ensure accuracy and prevent discrepancies.
- Trained new hires on equipment usage and warehouse procedures to enhance team performance.
- Streamlined order picking processes, reducing time spent on fulfillment activities.
- Located materials and supplies by pulling and verifying items on production orders.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Utilized warehouse management software to track inventory levels and generate reports for management, supporting strategic decision-making.
Line Assembler/ Line Trainer
Medtronic
Beverly, MA
11.2017 - 11.2018
- Assembled medical devices according to strict quality standards and production schedules.
- Collaborated with team members to streamline assembly processes, enhancing overall efficiency.
- Conducted routine inspections of components to ensure compliance with safety specifications.
- Trained new employees on assembly techniques and safety protocols, fostering a cohesive work environment.
- Monitored inventory levels and reported discrepancies to ensure timely replenishment of materials.
- Maintained organized workstations, promoting safety and effective workflow throughout the assembly line.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
Registered Pharmacy Technician
Pelham Community Pharmacy
Waltham, MA
04.2016 - 10.2017
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing prescriptions with attention to detail.
- Educated patients on medication usage, side effects, and storage requirements.
- Maintained records of controlled substances to comply with regulatory standards.
- Mentored new technicians on pharmacy operations and customer service best practices.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Served as a liaison between pharmacists and nursing staff in hospital settings ensuring accurate medication administration to patients.
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Warehouse Associate
LaserShip
Woburn, MA
08.2015 - 12.2016
- Operated forklifts and pallet jacks to transport goods efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Assembled pallets and crates for secure transportation of materials.
Package Handler
FedEx
Wilmington, MA
01.2016 - 04.2016
- Operated material handling equipment to ensure efficient package movement
- Sorted and categorized packages for timely processing and delivery
- Monitored package flow to identify and resolve bottlenecks in workflow
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Sales Lead Keyholder
Aeropostale
Saugus, MA
03.2014 - 07.2015
- Led team to achieve sales targets through effective product merchandising and customer engagement.
- Trained and mentored new staff on company policies and best practices for customer service.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Conducted regular visual merchandising updates to enhance store presentation and drive traffic.
- Assisted in daily operations, including cash handling, opening/closing procedures, and report generation.
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Improved customer service by projecting friendly and knowledgeable attitude.
Sales Associate/Merchandise Flow Associate
PS By Aeropostale
Saugus, MA
09.2012 - 03.2014
- Assisted customers in selecting merchandise to enhance shopping experience.
- Maintained organized sales floor and ensured product displays were visually appealing.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Handled customer inquiries and resolved issues efficiently, fostering positive relationships.
- Provided product knowledge and recommendations to support informed purchasing decisions.
- Adapted quickly to changing priorities and learned new sales techniques effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in inventory management, including restocking and tracking stock levels.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Lynn English High School
Lynn06.2012
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Attention to detail
- Package handling
- Heavy lifting
- Workplace cleanliness
- Teamwork and collaboration
- Customer service
- Warehouse safety
- Pallet jack operation
- Assembly and production
Timeline
Retail Stock Associate
Lowe's Foods
01.2022 - 07.2022
Delivery Driver
Instacart
07.2021 - Current
Sales Associate Supervisor
Finish Line
12.2020 - 06.2021
Warehouse Associate
Small HD
09.2020 - 11.2020
Material Handler
Axcelis Technologies
11.2018 - 09.2020
Line Assembler/ Line Trainer
Medtronic
11.2017 - 11.2018
Registered Pharmacy Technician
Pelham Community Pharmacy
04.2016 - 10.2017
Package Handler
FedEx
01.2016 - 04.2016
Warehouse Associate
LaserShip
08.2015 - 12.2016
Sales Lead Keyholder
Aeropostale
03.2014 - 07.2015
Sales Associate/Merchandise Flow Associate
PS By Aeropostale
09.2012 - 03.2014
High School Diploma -
Lynn English High School