Samantha Klika
Wrightstown,WI
Summary
Enthusiastic and eager individual , bringing strong work ethic and excellent organizational skills to any setting. Excited to begin an ambitious career in promotional marketing.
Overview
4
4
years of professional experience
Work History
Operations and Office Assistant
Ascension Pediatrics
Neenah, WI
01.2023 - Current
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained confidentiality of sensitive information and documents.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Provided customer service, addressing inquiries and resolving issues promptly.
Lead Wine Specialist
LedgeStone Vineyards
Greenleaf, WI
05.2022 - Current
- Promoting our Wine Club Membership and assisting in offering benefits for those included
- Assisted in creating write ups for wines in our Wine Club for members to read as description introducing them to different styles , grape varietals
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Presented guests with wine lists, upselling higher-end bottles by proposing several options in various price ranges.
- Monitored customer feedback to identify areas of improvement in product selection or services offered.
- Educated customers about the history, flavor profiles and characteristics of various wines.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
Senior Customer Specialist
Schneider National Inc.
Green Bay, WI
10.2020 - 11.2022
- Developed solutions to complex customer problems, escalating as needed for resolution.
- Maintained accurate records of all customer interactions utilizing CRM software.
- Implemented process improvements to streamline the delivery of services to customers.
- Supported sales team members to drive growth and development.
- Built and maintained relationships with our external customers to keep contracts and build upon for future customer needs
- Developed sales skills and worked with internal departments to work through billing and budgetary needs., assuring they match the contracts with each customer
Education
Level 1 Certification - Wine And Spirits
Wine And Spirit Education Trust
Dallas, TX04-2024
Associate of Applied Science - Marketing
Northeast Wisconsin Technical College
Green Bay05-2016
Skills
- Call handling
- Scheduling
- Event preparation
- Strong interpersonal skills
- Social Media Marketing
- Optimizing Performance
- Public Speaking
- Social Networking
- Customer Service
- Invoice and Budgeting Control
Timeline
Operations and Office Assistant
Ascension Pediatrics
01.2023 - Current
Lead Wine Specialist
LedgeStone Vineyards
05.2022 - Current
Senior Customer Specialist
Schneider National Inc.
10.2020 - 11.2022
Level 1 Certification - Wine And Spirits
Wine And Spirit Education Trust
Associate of Applied Science - Marketing
Northeast Wisconsin Technical College
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