Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Koch

Sarasota,FL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Food Truck Operator

C & D's Sandwich Shop
04.2020 - Current
  • Greeted customers, answered menu questions and responded to complaints.
  • Assisted food prep and assembly on line and served 40-60 customers per day.
  • Planned daily menus and prepped food for service.
  • Accepted orders and packed food for takeout and delivery.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
  • Monitored expenditures and identified areas to maximize budget and minimize costs.
  • Obtained city parking permits and drove food truck to designated areas.
  • Hired and supervised food truck prep cooks, cashiers and service window attendants.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Phlebotomy Tech II/ Regiatration Rep II

Sarasota Memorial Hospital
07.2006 - 12.2019
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Logged patient information and recorded results into system.
  • Packaged and shipped specimens to central lab daily.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Verified insurance benefits, processed payments and issued receipts.
  • Organized, checked and submitted all related paperwork.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Entered patient information into payment system accurately for billing purposes.
  • Answered patient questions and inquiries regarding registration process and documentation.

Education

Phlebotomy Certification - Phlebotomy

Helene Fuld School of Nursing
Blackwood, NJ
10.2005

Diploma - General Studies

Pennsauken High School
Pennsauken, NJ
06.1999

Skills

  • Service Prioritization
  • Staff Scheduling
  • Licensing Requirements
  • Counting Money
  • POS Terminal Operation
  • Maintain Food Safety
  • Serve Customers
  • Menu Pricing and Writing
  • Patient Registration
  • Data Confirmation
  • Demographics Information
  • Critical Thinking
  • Patient Health Information Access
  • Insurance Verification
  • Outpatient Procedures
  • Answer Telephones
  • Collecting Patient Specimens and Tests
  • Organization and Time Management

Timeline

Food Truck Operator

C & D's Sandwich Shop
04.2020 - Current

Phlebotomy Tech II/ Regiatration Rep II

Sarasota Memorial Hospital
07.2006 - 12.2019

Phlebotomy Certification - Phlebotomy

Helene Fuld School of Nursing

Diploma - General Studies

Pennsauken High School

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Samantha Koch