SAMANTHA KONKOL
Fond du Lac,WI
Summary
Enthusiastic and reliable professional takes pride in providing customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments
Overview
3
3
years of professional experience
Work History
Waitress
Red Cabin At Green Acres
12.2023 - Current
- Maintain customer satisfaction with 10 minute table check-ins to assess food and beverage needs
- Give customers with dietary restrictions, allergies and intolerances, safe delicious food within 5 minutes or arriving by working closely with kitchen staff on alternatives
- Reduce wait times for seating by efficiently clearing tables 1-5 minutes after guests departure
- Exceed management's performance expectations for past 3months, receiving customer satisfaction ratings of 99%, while adhering to company policies and procedures
- Refine multitasking abilities and ability to work under high pressure situations during dinner and lunch rushes every 12 hours
Assistant Golf Coach
Rolling Meadows Golf Course- First Tee
06.2021 - Current
- Accommodate clients in setting and achieving personal and professional goals 100% of time spent
- Educate 100% of players regarding course policy, current cart policy and speed of play
- Implement 7 different fitness programs, focusing on strength, flexibility, and endurance to reduce injury risk and improve overall performance
- Familiarize 100% of golfers with form and importance of proper stance in achieving advanced techniques such as slices and hooks
- Utilize leadership skills 100% of time to train and assist new associates
Childcare Provider
Camelot
05.2024 - 08.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Caregiver, Special Needs
The Arc Of Fond Du Lac
06.2023 - 10.2023
- Engaged individuals in 40 different recreational and leisure activities to promote socialization and improve quality of life
- Collaborated with 10 different healthcare professionals to develop care plans for each client
- Prepared 100's of meals and snacks to provide proper nutrition and hydration
- Completed regular check-ins and progress report for each client every 24 hours
- Interacted with individuals with special needs to increase social skills and independence 8 hours per day
Administrative Assistant Intern
Konkol Financial
06.2023 - 08.2023
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Education
Bachelor of Arts - Communications
University of Wisconsin Oshkosh
05.2027
Skills
- Allergy awareness
- Team Leadership
- Workflow Coordination
- Inventory Management
- Relationship Development
- Patience and Empathy
- Practice Planning and Management
- Communication Assistance
- Schedule Management
- Diet and Nutrition
- Multitasking and Organization
Volunteer Involvement
Salvation Army Fond du Lac, Fond du Lac, WI, 11/2023-12/2023,
Raised money to help support those in need during holiday seasons, over the span of 2 months
Extracurricular Activities
Cru UW OShkosh, Oshkosh, Wisconsin, 09/2023-Present,
Connecting with Communities of imperfect people from all walks of life following Jesus together 7 days a week. Constantly practicing encouragement and compassion towards others.
Timeline
Childcare Provider
Camelot
05.2024 - 08.2024
Waitress
Red Cabin At Green Acres
12.2023 - Current
Administrative Assistant Intern
Konkol Financial
06.2023 - 08.2023
Caregiver, Special Needs
The Arc Of Fond Du Lac
06.2023 - 10.2023
Assistant Golf Coach
Rolling Meadows Golf Course- First Tee
06.2021 - Current
Bachelor of Arts - Communications
University of Wisconsin Oshkosh
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