Samantha Kummrow
St. Bonifacius,Minnesota
Summary
Friendly and reliable guest advocate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Program Assistant for Service and Social Justice
The College of St. Scholastica Campus Ministry
Duluth, MN
03.2024 - Current
- Coordinate small community service events
- Coordinate large events
- Give presentations on social justice topics
- Reach out to and teach students of all ages
- Other various random tasks needed, it is very flexible.
Guest Advocate
Target
07.2021 - Current
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- Provided services to guests such as scanning groceries or bringing their purchased items to their car.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges, and refunds in accordance with store policy.
Water Resources Intern
Carver County
Duluth, MN
05.2024 - 08.2024
- Water Quality testing
- Aquatic invasive species monitoring and control
- Youth Education
- Water management (Lakes, rivers, streams, etc.)
- Boating, canoeing, kayaking
- Snorkeling and species identification underwater, both plant and animal.
- Water sample DNA filtration
- Ground water level monitoring.
Ice Cream Server
Lost Lake Creamery
07.2019 - 09.2020
- Scooped and served ice cream promptly with focused attention to customer wants and needs.
- Maintained a clean and organized waiting area to uphold hygiene standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Handled store money and keys for closing and opening the store.
Education
Bachelor of Arts - Biology
The College of St. Scholastica
Duluth, MN05.2027
High School Diploma -
Mound Westonka High School
Minnetrista, MN05.2023
Skills
- Inventory Control
- Customer Needs Assessment
- Payment Processing
- Customer Service
- Cash Register Operation
- Cash Handling Accuracy
- Product Recommendations
- Outgoing Personality
- Problem-Solving Skills
- Conflict Resolution
- Self-Checkout Assistance
Accomplishments
- Speech team captain, individual section winner, and national tournament participant.
- Numerous varsity letters in high school in various sports and activities.
- Participated in a conference honor band on the oboe.
- Graduated high school on the B honor roll.
- Deans list recipient in college.
- Recognized for high level internship after freshman year.
Timeline
Water Resources Intern
Carver County
05.2024 - 08.2024
Program Assistant for Service and Social Justice
The College of St. Scholastica Campus Ministry
03.2024 - Current
Guest Advocate
Target
07.2021 - Current
Ice Cream Server
Lost Lake Creamery
07.2019 - 09.2020
Bachelor of Arts - Biology
The College of St. Scholastica
High School Diploma -
Mound Westonka High School
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