Samantha LaGrou
Lapeer,MI
Summary
Results-driven Production Supervisor with expertise in quality control and process improvement. Proven ability to implement effective strategies, leading teams to consistently exceed production targets while maintaining high standards.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
13
13
years of professional experience
Work History
Production Supervisor
Salvation Army Thrift Store
White Lake, MI
12.2024 - 03.2026
- Supervised daily production operations to ensure efficient workflow and task completion.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Implemented process improvements that enhanced overall production efficiency and quality control.
- Monitored employee performance, providing constructive feedback to promote skill development.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Assistant Store Manager
Salvation Army Thrift Store
Oxford, MI
11.2024 - 12.2025
- Supervised daily store operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated sales promotions and events, enhancing customer engagement and increasing foot traffic.
- Managed cash handling processes, ensuring accuracy in transactions and adherence to security protocols.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement and pricing.
- Resolved customer inquiries and complaints effectively, improving overall customer satisfaction rates.
- Collaborated with upper management on staffing needs, contributing to workforce planning initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Website Store/Market
Self Employed Services
Oceanview Hi
10.2020 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Production Supervisor
Salvation Army Thrift Store
Clarkston, MI
07.2019 - 08.2020
- Ensured compliance with safety regulations, fostering a safe working environment for staff.
- Assisted in scheduling shifts to optimize workforce allocation and productivity levels.
- Collaborated with management to develop training materials for ongoing employee education initiatives.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Oversaw inventory management, reducing waste by implementing just-in-time inventory practices.
- Improved safety standards, conducting regular training sessions and updating safety protocols.
- Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
- Enhanced production line efficiency, introducing automation tools where appropriate.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
Production Supervisor
Salvation Army Thrift Store
Oxford, MI
12.2016 - 07.2019
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Increased team morale and productivity by fostering inclusive and supportive work environment.
- Conducted performance reviews, identifying areas for development and providing constructive feedback.
- Maintained compliance with health and safety regulations, conducting regular audits and risk assessments.
- Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
- Supervised ongoing daily production phases.
Sales Associate/Assistant Retail Store Manager
Goodwill Industries Of Mid-michigan
Oxford, MI
05.2013 - 11.2016
- Facilitated customer merchandise selection and delivered comprehensive product information.
- Managed sales floor cleanliness and organization to enhance customer satisfaction and shopping experience.
- Facilitated accurate and efficient transaction processing to enhance customer service.
- Worked closely with team to strategize and achieve daily sales targets.
Education
Associate of Science - General Studies
Charles Stewart Mott Community College
Flint, MI05-2012
Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Production targets
- Production and processing
- Quality assurance
- Operations management
- Line maintenance
- Employee leadership
- Production target management
- Problem-solving
- Staff supervision
- Team collaboration and leadership
- Decision-making
- Coordinating daily operations
- Conflict resolution
- Active listening
- Critical thinking
- Production coordination
- Relationship building
- Assigning work
- Customer service
- Flexible schedule
- Cash handling
Timeline
Production Supervisor
Salvation Army Thrift Store
12.2024 - 03.2026
Assistant Store Manager
Salvation Army Thrift Store
11.2024 - 12.2025
Website Store/Market
Self Employed Services
10.2020 - 10.2024
Production Supervisor
Salvation Army Thrift Store
07.2019 - 08.2020
Production Supervisor
Salvation Army Thrift Store
12.2016 - 07.2019
Sales Associate/Assistant Retail Store Manager
Goodwill Industries Of Mid-michigan
05.2013 - 11.2016
Associate of Science - General Studies
Charles Stewart Mott Community College