Samantha A. Lamia
Jacksonville
Summary
Experienced Healthcare Referral Coordinator and Revenue Cycle Specialist with over 10 years of experience supporting physicians, patients, and insurance providers in fast-paced medical environments. Skilled in advanced imaging coordination, insurance authorization, patient advocacy, and medical scheduling. Proven ability to streamline referral processes, maintain regulatory compliance, and ensure timely patient care coordination.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Referral Coordinator / Revenue Cycle Specialist
Baptist Medical Center
Jacksonville, FL
08.2017 - Current
- Process high volumes of advanced imaging orders and referrals daily for multiple physicians.
- Coordinate with insurance providers to obtain prior authorizations for radiology services.
- Communicate directly with patients to schedule imaging and follow-up appointments.
- Serve as a patient advocate by resolving insurance authorization issues and coverage concerns.
- Collaborate with physicians and clinical staff to ensure accurate and timely scheduling of diagnostic imaging.
- Monitor missed appointments and proactively reschedule patients to maintain continuity of care.
- Maintain accurate documentation and ensure compliance with healthcare regulations and policies.
Referral Coordinator (Contract)
Insight Global
04.2017 - 08.2017
- Processed advanced imaging referrals and coordinated authorization approvals.
- Communicated with insurance carriers to verify coverage and secure prior authorizations.
- Scheduled radiology appointments and coordinated follow-up visits for patients.
- Worked closely with physicians and clinical staff to ensure referral accuracy and patient care coordination.
- Contracted to Baptist Medical Center
Patient Referral Coordinator
Southside Family Medical Center
Jacksonville, FL
08.2010 - 04.2017
- Managed patient referrals to specialists and diagnostic facilities following physician recommendations.
- Coordinated with insurance companies to verify benefits and obtain authorization approvals.
- Communicated referral details with specialists and patients to ensure timely appointments.
- Gathered and organized patient medical information to support specialist consultations.
- Maintained compliance with healthcare policies and referral documentation procedures.
Cashier / Customer Service Associate
Toys R Us
01.2012 - 01.2014
- Assisted customers with purchases and product locations.
- Provided efficient checkout service and resolved customer questions.
- Seasonal & Part-Time
Front Desk Clerk
Southside Family Medical Center
Jacksonville, FL
08.2007 - 08.2010
- Checked in patients, verified insurance eligibility, and collected copays.
- Scheduled appointments and managed incoming phone calls.
- Prepared and organized patient charts for upcoming appointments.
Human Resources Assistant
Target
02.2007 - 08.2007
- Assisted HR with scheduling, payroll support, and interview coordination.
Cashier / Hostess
Al’s Pizza
05.2005 - 04.2007
Cashier / Customer Service
Winn-Dixie
06.2003 - 05.2005
Education
Diploma -
Sandalwood High School
Jacksonville, FL01-2006
Skills
- Referral Coordination
- Insurance Authorizations
- Radiology Scheduling
- Revenue Cycle Support
- Patient Advocacy
- Medical Documentation
- Insurance Verification
- Patient Communication
- Appointment Coordination
- Healthcare Compliance
Certification
- OSHA Certified
- CPR Certified
Timeline
Referral Coordinator / Revenue Cycle Specialist
Baptist Medical Center
08.2017 - Current
Referral Coordinator (Contract)
Insight Global
04.2017 - 08.2017
Cashier / Customer Service Associate
Toys R Us
01.2012 - 01.2014
Patient Referral Coordinator
Southside Family Medical Center
08.2010 - 04.2017
Front Desk Clerk
Southside Family Medical Center
08.2007 - 08.2010
Human Resources Assistant
Target
02.2007 - 08.2007
Cashier / Hostess
Al’s Pizza
05.2005 - 04.2007
Cashier / Customer Service
Winn-Dixie
06.2003 - 05.2005
Diploma -
Sandalwood High School