Theodore LaMonaca
Kirkwood,PA
Summary
Phlebotomist at the American Red Cross with a desire to enter the healthcare field. Seeking hands-on experience before pursuing nursing studies. Strong customer service skills transferable to a healthcare setting.
Overview
4
4
years of professional experience
Work History
Blood Collection Technician
American Red Cross
Philadelphia, PA
07.2024 - Current
- Conducted screenings of potential donors to determine their eligibility before donating.
- Delivered guidelines regarding eligibility criteria and expected timelines in cases of deferred donations.
- Performed venipuncture to collect whole blood units.
- Monitored donors during and after the donation process.
- Setting up and breaking down mobile blood drives.
- Provided donors with aftercare instructions.
- Labeling, packaging, and shipping of blood bags.
- Maintained quality assurance and safety procedures.
- Performed complete physical evaluations of individuals intending to donate.
Server
The Union League Of Philadelphia
Philadelphia, PA
12.2023 - 07.2024
- Communicated effectively with kitchen staff regarding member allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of club members.
- Developed rapport with club members and assisted in cultivating a unique atmosphere and ambiance in a new restaurant as well as helping to establish and implement daily opening and closing procedures
- Provided proper wine service techniques such as decanting and food pairings.
Server
Spice Finch
Philadelphia, PA
07.2023 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server/Bartender/Key Holder
Victory Brewing Company
Kennett Square, PA
11.2022 - 05.2023
- Managed and enforced server and bartending staff opening and closing responsibilities.
- Successfully upsold reward programs to both new and returning guests.
- Handled high-stress environments with grace and patience.
- Efficiently managed a 14-table section with the assistance of a food runner.
- Fostered a sense of camaraderie among front-of-house staff.
- Was responsible for daily opening and closing procedures.
- Provided high-quality service to guests.
Server/Bartender
Victory Brewing Company
Parkesburg, PA
08.2020 - 11.2022
- Served a high volume of guests while performing various duties, including pre-bussing, seating tables, daily cleaning, and keg changes.
- Built a strong foundation in beer knowledge and craft cocktail construction.
- Cultivated a large base of regular guests.
- Maintained a positive attitude in a fast-paced, high-volume environment.
Server
Lees Landing Dock Bar
Port Deposit, MD
04.2021 - 10.2021
- Handled a high volume of guests in an outdoor setting.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up tables in between patrons to reduce wait times.
- De-escalated arguments and disputes between visibly intoxicated guests
Education
High School Diploma -
Solanco High School
Quarryville, PA06.2018
Skills
- Biohazard Disposal
- Specimen handling
- Sample Collection
- Data Recording
- Venipuncture Procedures
- High-Volume Dining
- Banquet Coordination
- Organizational Skills
- TOAST (3 years)
- Aloha POS (3 years)
- Micros POS
- Time Management
- Service Prioritization
- Cash Handling
- Menu Memorization
- Upselling
- RAMP Certified
Timeline
Blood Collection Technician
American Red Cross
07.2024 - Current
Server
The Union League Of Philadelphia
12.2023 - 07.2024
Server
Spice Finch
07.2023 - 11.2023
Server/Bartender/Key Holder
Victory Brewing Company
11.2022 - 05.2023
Server
Lees Landing Dock Bar
04.2021 - 10.2021
Server/Bartender
Victory Brewing Company
08.2020 - 11.2022
High School Diploma -
Solanco High School
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