Samantha Lampkin
Lancaster,TX
Summary
Proven track record in enhancing patient care and operational efficiency, notably at Chime Solutions. Skilled in multitasking and organizational abilities, I spearheaded initiatives that significantly improved patient satisfaction and streamlined processes. My approach combines empathetic patient interactions with strategic problem-solving, driving positive outcomes and fostering trust.
Overview
17
17
years of professional experience
Work History
Patient Care Advocate
Chime Solutions
Dallas, TX
04.2021 - 12.2023
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Provided emotional support to patients and families, fostering a positive atmosphere during challenging situations.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Monitored ongoing care and proactively corrected problems.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Monitored progress and documented patient health status changes to keep care team updated.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
Onsite Manager
BG Staffing - BG Multifamily
Carrollton, TX
03.2019 - 01.2021
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Negotiated contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
- Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Regularly updated stakeholders on project status through detailed reports and presentations.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Facilitated collaboration between cross-functional teams, supporting successful project outcomes through effective teamwork.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
- Oversaw procurement of materials and equipment, ensuring availability when needed to prevent delays or disruptions in workflow.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
- Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Assisted in budget planning and financial forecasting for projects, contributing to cost-effective decisionmaking.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Staffing Supervisor
BG Staffing - BG Multifamily
Carrollton, TX
07.2016 - 03.2019
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
- Expanded the company''s network of potential candidates by attending industry events and building strategic partnerships with local universities and professional organizations.
- Facilitated conflict resolution between employees when necessary, fostering a positive work environment conducive to productivity and growth.
- Maintained an up-to-date knowledge of industry trends and best practices in order to continuously improve the overall staffing process.
- Streamlined recruitment efforts for better efficiency, reducing time to fill open positions.
- Improved candidate experience by streamlining application processes and providing timely feedback during the hiring process.
- Managed a team of recruiters, providing guidance and monitoring performance to achieve company goals.
- Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
- Implemented creative sourcing strategies to attract top talent in competitive job markets.
- Negotiated compensation packages for new hires, balancing the needs of both the company and the individual candidates.
- Coordinated closely with human resources to ensure a smooth transition for new hires, from the interview process through their first days on the job.
- Developed comprehensive training programs for new employees, ensuring they were well-prepared for their roles upon starting work.
- Optimized job postings for online platforms, resulting in increased visibility among qualified applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Deli Clerk
Walmart
Dallas, TX
06.2007 - 06.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Medical Administrative Assistant - Medical Assisting
Everest College
Arlington, TX10.2016
Dental Assistant - Dental Assisting
ATI Career Training Center - Dallas
Dallas, TX01.2010
L G Pinkston High School
Dallas, TX05.2007
Skills
- Multitasking ability
- Patient Care
- First aid and safety
- Organizational Skills
Timeline
Patient Care Advocate
Chime Solutions
04.2021 - 12.2023
Onsite Manager
BG Staffing - BG Multifamily
03.2019 - 01.2021
Staffing Supervisor
BG Staffing - BG Multifamily
07.2016 - 03.2019
Deli Clerk
Walmart
06.2007 - 06.2016
Medical Administrative Assistant - Medical Assisting
Everest College
Dental Assistant - Dental Assisting
ATI Career Training Center - Dallas
L G Pinkston High School