Samantha Latham
Covington,KY
Summary
Dynamic professional with extensive experience at FedEx, excelling in warehouse safety and efficiency. Proven track record in team leadership and customer service, enhancing operational workflows and reducing damage rates. Adept at inventory management and relationship building, consistently achieving performance targets through effective collaboration and attention to detail.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Independence, KY
03.2023 - 06.2026
- Operated package sorting machinery to ensure efficient workflow and accurate processing.
- Loaded and unloaded packages from delivery vehicles, maintaining safety protocols at all times.
- Collaborated with team members to optimize package handling processes and reduce delays.
- Trained new hires on operational procedures and best practices for package handling.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Head Front Desk Receptionist
European Wax Center
Cincinnati, OH
05.2022 - 12.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new reception staff on customer service standards and operational procedures.
- Managed appointment scheduling using Mindbody software, optimizing client flow and service efficiency.
- Implemented feedback mechanisms to enhance customer satisfaction and improve service delivery.
- Coordinated with management to streamline front desk workflows, reducing wait times for clients.
- Developed training materials for staff development, fostering a knowledgeable reception team.
- Monitored inventory levels of retail products, ensuring timely restocking to meet client demand.
- Resolved client inquiries and concerns promptly, maintaining high standards of customer care and support.
Front Line Worker
CoreLife Eatery
Florence, KY
06.2021 - 01.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient food preparation and service flow.
- Operated point-of-sale systems accurately while processing transactions and managing cash register.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation to comply with health regulations.
- Monitored inventory levels, restocking supplies as needed to support uninterrupted operations.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere at the eatery.
- Consistently met performance targets through dedication to job responsibilities and tasks.
Education
Bachelor of Science - International Affairs
University of Cincinnati
Cincinnati, OH05.2026
Skills
Warehouse safety
Attention to detail
Customer service
Time management
Teamwork and collaboration
Computer skills
Team leadership
Flexible schedule
Inventory management
Relationship building
Data entry
Administrative support
Issue resolution
Documentation and reporting
Project leadership
Project management
Calendar management
Multiple priorities management
Timeline
Package Handler
FedEx
03.2023 - 06.2026
Head Front Desk Receptionist
European Wax Center
05.2022 - 12.2022
Front Line Worker
CoreLife Eatery
06.2021 - 01.2022
Bachelor of Science - International Affairs
University of Cincinnati