Samantha Lecea
Pearland,TX
Summary
Results-driven Branch Manager with expertise in leadership, operations management, and compliance in fast-paced environments. Skilled in coordinating priorities, maintaining accurate records, and problem-solving to support team success. Committed to enhancing organizational efficiency and delivering reliable administrative support to achieve team objectives.
Overview
1
1
Language
14
14
years of professional experience
Work History
Branch Manager
World Finance
Pearland, Texas
10.2018 - Current
- Oversaw daily operations for World Finance consumer lending branch, ensuring compliance and efficiency.
- Led and motivated team members to achieve performance goals, enhancing branch profitability.
- Supervised branch staff and coached customer service practices to improve customer satisfaction.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Reviewed loan applications and supported credit decisioning.
- Enforced lending policies, compliance rules, and audit readiness.
- Handled customer accounts, payments, and collection conversations.
- Resolved customer concerns with clear communication and professionalism.
- Managed staff scheduling, hiring and training processes.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Maintained branch records and secured confidential financial documents.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Preschool Teacher
Homegrown Kids
Pearland
07.2012 - 10.2018
- Designed and delivered developmentally appropriate lessons for Homegrown Kids preschool classrooms, fostering engaged learning environments.
- Facilitated circle time, story time, and group activities daily, promoting social skills and language development.
- Taught children foundational skills in colors, shapes and letters.
- Applied hands-on, play-based strategies to enhance experiential learning and encourage exploration among children.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Supervised children during play, meals, transitions, and outdoor activities.
- Monitored children's outdoor playtime to ensure a safe environment. while ensuring safety regulations were followed.
- Assisted children with potty training routines in a supportive manner., handwashing, and self-help routines.
- Maintained clean, safe classroom spaces and organized learning areas.
Education
High School Diploma -
Pearland High School
Pearland, Texas05-2014
Skills
- Branch management
- Loan underwriting
- Lending compliance
- Cash management
- Financial closing
- Collections management
- Customer service
- Staff management
- Financial administration
- Staff scheduling
- Clear communication
- Problem solving
- Team leadership
- Conflict resolution
- Attention to detail
- Sales management
- Basic mathematical aptitude management
- Cash handling expertise
- Cash handling
- Collections
- Document flow coordination
- Collections
- Goals and performance
- Operations management
- Information management
- Information security
- Community outreach
- Staff recruitment
- Employee monitoring
- Coaching and mentoring
- Team player
- Relationship building
- Cash handling
- Work prioritization
- Friendly
- People-oriented
- Coaching and mentoring
- Customer relationship management
Languages
English
Professional
Timeline
Branch Manager
World Finance
10.2018 - Current
Preschool Teacher
Homegrown Kids
07.2012 - 10.2018
High School Diploma -
Pearland High School