Summary
Overview
Work History
Education
Skills
References
Communication
Leadership
Timeline
Generic

Samantha Lee

Benton,Ky

Summary

Accomplished in diversifying services, improving member numbers, and optimizing quality. Forward-thinking and industrious leader with proven skills in managing program activities using a flexible approach and strong problem-solving abilities.

Overview

8
8
years of professional experience

Work History

JMI Wellness Coordinator

HealthWorks Medical
09.2022 - Current
  • Created reports on program effectiveness and provided feedback on ways to improve outcomes.
  • Coordinated with vendors to ensure that the organization had access to appropriate resources for its wellness programs.
  • Maintained records of all participants in the organization's wellness programs.

Billing Specialist

HealthWorks Medical
09.2022 - Current
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.

Ready To Work

West Kentucky Community and Technical College
Paducah, KY
02.2022 - 07.2022
  • Answer phones
  • Assist students and professors with textbooks and materials
  • Shipping and receiving
  • Inventory

Mental Health Technician

Purchase Youth Village
Benton, KY
06.2018 - 01.2019
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.

Receptionist

Lee Brick and Block
Hardin, KY
05.2016 - 02.2017
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Education

GED -

West Kentucky Community and Technical College
Paducah, KY

Skills

  • Customer Service
  • Decision Making
  • Critical Thinking
  • Communication
  • Analytic Reasoning
  • HIPAA protocols
  • Member support
  • Medical Records Management
  • Wellness program development

References

Available upon request.

Communication

  • Implemented new procedures that improved efficiency and streamlined
  • Processes.

Leadership

  • I believe that communication is essential to effective leadership. I
  • Strive to seek feedback honestly and with empathy whenever possible
  • And to take employee concerns and ideas seriously.

Timeline

JMI Wellness Coordinator

HealthWorks Medical
09.2022 - Current

Billing Specialist

HealthWorks Medical
09.2022 - Current

Ready To Work

West Kentucky Community and Technical College
02.2022 - 07.2022

Mental Health Technician

Purchase Youth Village
06.2018 - 01.2019

Receptionist

Lee Brick and Block
05.2016 - 02.2017

GED -

West Kentucky Community and Technical College

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Samantha Lee