Emma Sanchez

• Welcomed patients and checked in for appointments promptly.
• Answered phone calls and processed forms for patients and staff efficiently.
• Explained and sold available plans and packages to clients.
• Reviewed contracts and processed payments accurately.
• Managed office documentation, including scanning, copying, and printing tasks.
• Resolved customer concerns while assisting with social media and marketing initiatives.
• Maintained clinic cleanliness and ensured appealing decorations throughout the facility.

• Responded to incoming calls and chats, addressing pharmacy inquiries efficiently.
• Utilized multiple software programs, demonstrating advanced computer skills and fast typing.
• Managed concurrent conversations while entering data and delivering exceptional customer service.

• Maintained overall store knowledge to assist guests effectively.
• Operated and troubleshot registers to ensure smooth transactions.
• Greeted guests, assessed needs promptly, and provided prioritized service.
• Executed general cleaning and organization to uphold store appearance.
• Resolved issues swiftly to enhance customer satisfaction.
• Ensured respectful and polite interactions with all customers.

• Executed store opening and closing procedures, including cash register management.
• Prepared employee schedules to ensure adequate coverage.
• Adjusted clock-in and clock-out times for staff as needed.
• Managed payroll processes to ensure timely and accurate payments.
• Engaged with customers and employees to enhance service experience.
• Resolved customer issues through effective de-escalation techniques.
• Signed for and received product shipments, organizing inventory on the floor.

• Resolved issues with professionalism and friendliness.
• Interacted with customers daily, both in-person and via phone.
• Organized and processed large orders efficiently.
• Trained co-workers on standard store operations and provided assistance with inquiries.

• Documented daily activities to maintain comprehensive records.
• Cared for up to 21 children, addressing safety and basic needs.
• Maintained an organized schedule to optimize learning and playtime.
• Entered all meals and activities into an iPad for accurate tracking.
• Ensured classroom cleanliness and organization to foster a positive environment.
• Opened and closed facility, adhering to operational protocols.

LEFT DUE TO AN INJURY

• Facilitated packaging and labeling of products for efficient shipment preparation.
• Hand-moved large items using pallet jacks and forklifts to optimize workflow.
• Secured outgoing shipments by packing products in compliance with shipping standards.
• Maintained a clean and organized warehouse environment at all times.
• Collaborated with team members on order fulfillment tasks to enhance efficiency.
• Sorted packages in designated areas for streamlined warehouse delivery.
• Utilized Amazon's handheld computer system to process packages and troubleshoot issues.
• Cross-trained in various warehouse functions to broaden operational knowledge.

• Assisted employees with special event orders to ensure timely fulfillment.
• Designed and decorated brownies, cakes, and cookies for events.
• Served in occasional contract position, providing flexible support as needed.

• Delivered exceptional customer service by greeting patrons and addressing inquiries.
• Managed skate rental check-in and check-out processes efficiently.
• Maintained cleanliness and order of rink and surrounding areas.
• Executed emergency first response protocols during injury incidents.
• Assisted patrons of all ages in navigating ice activities.

• Resolved customer complaints through friendly and composed assistance.
• Processed customer payments via credit cards, debit cards, checks, and cash.
• Computed bills, collected payments, and provided change for guests.
• Maintained organized work area to enhance operational efficiency.
• Answered phone calls promptly and directed them to appropriate departments.