Samantha Lee
Lincoln City,OR
Summary
Well seasoned and polished hospitality employee constantly seeking new ways to grow within the service industry. Well grounded within emotional intelligence and confident in my communication skills. Any opportunity to connect with guests and contribute to their contentment is how I define success.
Overview
4
4
years of professional experience
Work History
Concierge
Bar N Ranch
05.2023 - Current
- Supported event planning efforts, contributing to the successful execution of memorable occasions. I.E. supported the seamless operations of third party group buyouts 3 days a week throughout the summer.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services. I.E. Going above and beyond for VIP guests by individualizing guests needs in order to make their Yellowstone vacation memorable.
- Greeted guests upon arrival and offered guided tours to key amenities in order to cultivate quality hotel experiences.
- Facilitated visitor requests for dining and tourist attractions by communicating with local vendors and booking for our guests.
- Maintained accurate and up-to-date records of guest information in order to communicate efficiently with guests before and during arrival.
- Handled customer complaints to satisfy and retain quality reputation with our guests.
Server
MacKenzie River Pizza, Grill & Pub
09.2020 - 04.2024
- Consistently met or exceeded performance goals related to customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to consistent and quality business.
- Worked with POS system to place orders, manage bills, and handle complimentary and celebratory items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations according to TIPs while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host
Sandpiper Seafood Restaurant
06.2021 - 09.2022
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency and satisfaction.
- Promoted return business through attentive service and genuine rapport-building with guests.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed, engaged and catered to.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction and dining comfort.
Education
High School Diploma -
Skyline High School
05.2021
Skills
- Strive for excellence in customer service resulting in positive experiences and returning customers
- High emotional intelligence and strong foundation in integrity resulting in contributing to a balanced and positive work dynamic
- Strong focus on safety procedures for both fellow employees and guests
- Positive outlook regarding conflict resolution when necessary in order to contribute to a healthy work environment
Timeline
Concierge
Bar N Ranch
05.2023 - Current
Host
Sandpiper Seafood Restaurant
06.2021 - 09.2022
Server
MacKenzie River Pizza, Grill & Pub
09.2020 - 04.2024
High School Diploma -
Skyline High School
Similar Profiles
Ashley BrownAshley Brown
Guest Relations Associate at Bar N RanchGuest Relations Associate at Bar N Ranch
Micheal PearceMicheal Pearce
Ranch Hand/Laborer/Landscaper at Bar n RanchRanch Hand/Laborer/Landscaper at Bar n Ranch
Kenneth KahnKenneth Kahn
Ranch Manager at R Bar M Ranch LtdRanch Manager at R Bar M Ranch Ltd