Samantha Lee
BELLEVUE
Summary
Returning graduate student pursuing a path toward serving in the mental health field, with a professional background in client centered service. 10 years cultivating interpersonal experience as a licensed hairstylist, and 9 months as a volunteer phone worker for a crisis hotline. Seeking to formally integrate personal skills and passion into clinical practice.
Overview
10
10
years of professional experience
Work History
Volunteer Phone Worker
Crisis Connections
04.2025 - Current
- Provided immediate support to individuals in crisis through active listening and empathetic communication.
- Managed incoming calls, assessing needs, and directing callers to appropriate resources and services.
- Implemented feedback from licensed supervisors to refine response strategies, enhancing caller connection and resolution.
- Logged calls according to protocols, and maintained confidentiality outside of the organization.
- Demonstrated empathy towards callers facing challenges or difficulties, offering support while maintaining professionalism throughout each interaction.
- Handled escalated calls professionally, working closely with supervisors to resolve complex issues effectively.
Hairstylist
Gene Juarez Salons & Spas
08.2017 - Current
- Engaged in one-on-one consultations, utilizing active listening and open-ended questions to determine client needs and achieve desired outcomes.
- Built a strong and lasting rapport with clients through personalized service, with a focus on hair design and lifestyle.
- Empathetic problem resolution regarding service or style.
- Developed a loyal following of clients by cultivating connections and providing high-quality services.
- Maintained up-to-date knowledge of industry trends and product innovations to ensure optimal service delivery.
Hairstylist
The Cutting Lounge
07.2015 - 07.2017
- Collaborated with senior hairstylists on complex projects, refining technical skills and learning advanced techniques.
- Received positive feedback from clients for outstanding listening skills and ability to execute desired styles accurately.
- Contributed to team success by supporting fellow stylists during peak hours or when faced with challenging tasks.
- Assisted in inventory management, ensuring adequate stock levels of salon supplies and products for daily operations.
- Maintained a clean and sanitary work environment in accordance with state regulations, promoting overall salon health and safety.
Education
Associate of Applied Science - Cosmetology
Gene Juarez Academy
Mountlake Terrace, WA07-2015
Bachelor of Science - Organizational Leadership
Thomas Edison State University
Trenton09-2014
Skills
- Active listening
- Crisis intervention
- Empathetic communication
- Attention to detail
- Growth mindset
- Relationship building
Timeline
Volunteer Phone Worker
Crisis Connections
04.2025 - Current
Hairstylist
Gene Juarez Salons & Spas
08.2017 - Current
Hairstylist
The Cutting Lounge
07.2015 - 07.2017
Associate of Applied Science - Cosmetology
Gene Juarez Academy
Bachelor of Science - Organizational Leadership
Thomas Edison State University