EVA HUERTA
Las Vegas,NV
Summary
Dedicated customer service representative with a strong record of enhancing customer satisfaction through effective communication and problem resolution. Consistently achieved high customer service ratings while surpassing productivity targets in fast-paced environments. Skilled in building lasting customer relationships and providing tailored solutions to meet individual needs.
Overview
29
29
years of professional experience
Work History
Phone Representative /Warehouse Worker
Aqua-Pure Solutions
Las Vegas, NV
10.2021 - 06.2024
- - Supported customers by addressing requests, assisting with product selection, and efficiently processing orders to ensure satisfaction.
- - Educated customers on available company products by phone and addressed account issues by email.
- - Maintained integrity and confidentiality when handling sensitive customer information and followed data privacy requirements.
- - Responded to customer inquiries with effective support and delivered personalized recommendations based on individual needs.
Customer Service Clerk
Eldorado Resorts / Grandview
Las Vegas, NV
06.2008 - 03.2019
- Improved customer service workflow for better efficiency and faster response times.
- Supported customer support by fostering collaboration among team members through targeted operational tasks.
- Coordinated with other departments to streamline operations and identify areas for improvement.
- Took part in ongoing training and applied new knowledge to daily tasks for steady job improvement.
- Developed strategies that improved data entry processes, leading to more accurate and timely information handling.
- Adhered to established data entry guidelines and standards.
In Room Dining /Call Center Representative
Bellagio Hotel And Casino
Las Vegas, NV
09.2006 - 06.2008
- Delivered strong customer service that led to repeat guests and positive reviews.
- Increased sales by recommending premium products to customers.
- Boosted customer retention by offering tailored discount options and enhancing interest in new product lines.
- Managed high call volumes with dependable performance during peak periods and challenging customer interactions.
Real Estate Assistant
Real Tech Realty
Las Vegas, NV
10.2003 - 09.2006
- Facilitated smooth transaction closings by preparing documents and coordinating efforts with title companies, lenders, and inspectors.
- Strengthened real estate agency reputation through consistent delivery of exceptional customer service to clients.
- Streamlined office operations by efficiently completing errands and administrative tasks and enhancing workflow.
Mortgage Consultant / Foreclosure Department
Wells Fargo Home Mortgage
San Bernardino, CA
10.1998 - 09.2003
- Improved client satisfaction by delivering personalized mortgage consultations and resolving individual needs.
- Analyzed detailed financial data to match clients with suitable loan options based on unique circumstances.
- Established loan plans and payoff options for customers while controlling overall costs.
- Developed referral partner network to generate new mortgage loan leads.
Phlebotomist
Facey Medical Group - Mission Hills
Mission Hills, CA
04.1995 - 09.1998
- Performed venipuncture and related specimen collection procedures with accuracy and care.
- Adhered to infection control and biohazard waste procedures to ensure safety for patients and staff.
- Improved patient comfort through compassionate communication during blood draw procedures.
- Maintained phlebotomy equipment, ensuring readiness and reliability for efficient specimen collection.
- Attended workshops and conferences, reviewing current phlebotomy best practices to enhance professional skills.
Education
Medical Diploma - Medical Assisting
Careers Of Medical & Dental Association
North Hollywood, CA01-1994
Skills
Order processing
- Call handling
- Customer engagement
- Complaint management
- Customer service techniques
- Script adherence
- Data privacy
- Administrative support
- Problem solving
- Active listening
- Conflict resolution
- Typing proficiency
- Data entry accuracy
YOGA & WALKING
Working out at home, stretching, yoga and light weight lifting. Sometimes early morning walks.
Accomplishments
- 10th Year Anniversary: Rolex Watch
Timeline
Phone Representative /Warehouse Worker
Aqua-Pure Solutions
10.2021 - 06.2024
Customer Service Clerk
Eldorado Resorts / Grandview
06.2008 - 03.2019
In Room Dining /Call Center Representative
Bellagio Hotel And Casino
09.2006 - 06.2008
Real Estate Assistant
Real Tech Realty
10.2003 - 09.2006
Mortgage Consultant / Foreclosure Department
Wells Fargo Home Mortgage
10.1998 - 09.2003
Phlebotomist
Facey Medical Group - Mission Hills
04.1995 - 09.1998
Medical Diploma - Medical Assisting
Careers Of Medical & Dental Association