Eva Huerta
Summary
Dedicated customer service representative with 15 years assisting customers in fast-paced, high-volume call centers. Highly professional when asking open-ended questions to determine caller needs and offer solutions. Proudly achieved outstanding customer service ratings. Polite and professional assistant successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
29
29
years of professional experience
Work History
Phone Representative /Warehouse Worker
Aqua-Pure Solutions
10.2021 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers on company products available by phone and responding by email with issues regarding their account.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Clerk
Eldorado Resorts / Grandview
06.2008 - 03.2019
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Streamlined the customer service process for increased efficiency and improved response times.
- Coordinated closely with other departments to ensure seamless operations, addressing any gaps or inefficiencies as needed.
- Actively participated in ongoing training sessions, applying new knowledge to daily tasks for continuous improvement in job performance.
- Utilized techniques for increasing data entry speed.
- Followed data entry protocols, rules and regulations.
Real Estate Assistant
Real Tech Realty
10.2003 - 09.2006
- Maintained efficient office operations by handling errands and administrative functions.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
In Room Dining /Call Center Representative
Bellagio Hotel And Casino
09.2006 - 06.2008
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Increased sales significantly by upselling higher-end products to customers.
Mortgage Consultant / Foreclosure Department
Wells Fargo Home Mortgage
10.1998 - 09.2003
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
- Analyzed complex financial data to determine appropriate loan options for clients based on their unique circumstances.
Phlebotomist
Facey Medical Group - Mission Hills
04.1995 - 09.1998
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Conducted venipuncture and other CT procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Education
Medical Diploma - Medical Assisting
Careers Of Medical & Dental Association
North Hollywood, CA01.1994
Skills
- Administrative and Office Support
- Customer communications
- International sales support
- 35 wpm Typing Speed
Yoga & Walking
Working out at home, stretching, yoga and light weight lifting. Sometimes early morning walks.
Timeline
Phone Representative /Warehouse Worker
Aqua-Pure Solutions
10.2021 - Current
Customer Service Clerk
Eldorado Resorts / Grandview
06.2008 - 03.2019
In Room Dining /Call Center Representative
Bellagio Hotel And Casino
09.2006 - 06.2008
Real Estate Assistant
Real Tech Realty
10.2003 - 09.2006
Mortgage Consultant / Foreclosure Department
Wells Fargo Home Mortgage
10.1998 - 09.2003
Phlebotomist
Facey Medical Group - Mission Hills
04.1995 - 09.1998
Medical Diploma - Medical Assisting
Careers Of Medical & Dental Association
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