Samantha Leister

• Improved patient support for senior patients with Medicare Advantage plans through advocacy, customer service, benefits coordination, resource guidance, and retention outreach.
• Strengthened patient understanding of healthcare benefits, including Medicare, through clear education and coordinated communication with health insurance teams.
• Expanded access to support by identifying potential benefits and effectively linking patients with appropriate insurance agents for next-step assistance.
• Enabled successful plan changes during AEP enrollment period by connecting patients with departments and insurance representatives.
• Restored patient engagement by addressing barriers, documenting outreach in electronic medical records, and reconnecting disengaged patients with care strategies.
• Resolved insurance data inaccuracies by reviewing and correcting patient information across multiple platforms, ensuring accurate coverage for patients.

• Achieved positive patient outcomes through outbound calls to provider offices for DME order status and medical record follow-up.
• Timely diabetic supply delivery resulted from prioritizing patient needs during calls.
• Efficient issue resolution resulted from strong call control and fast script navigation.
• Provided reliable support for DME status questions with fast, friendly, and knowledgeable service during diabetic supply follow-up.
• Efficient customer inquiry resolution resulted from clear, direct communication.
• Faster completion of customer support needs resulted from effective problem-solving assistance.
• Positive customer experiences resulted from professional phone service and prompt inquiry handling.
• Successful handling of difficult and irate customers resulted from applied problem-solving techniques.
• Above-average conversion rate resulted from high-volume outbound calling each day.
• Consistent service quality resulted from resolving customer questions and concerns.
• Enhanced follow-up and concern resolution by maintaining accurate interaction records.
• Maintained current records of patient accounts to ensure timely service. resulted from documentation of DME order status.

Greeted clients and family members upon arrival for therapy sessions, ensuring accuracy of insurance and personal information.

• Performed greeting of clients and family members upon arrival for therapy sessions.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Made outbound calls to confirm, reschedule, and remind clients of upcoming appointments, verifying scheduled times.
• Provided administrative support by typing therapist day sheets and organizing clients' records and documents.
• Throughout the day, had to collect any copayments, overdue payments.
• Faxed new and current clients' insurance information and EAP documents to billing department at end of day.

• Planned and implemented recreational activities for diverse age groups, fostering community engagement
• Ensuring the safety of all participants during activities
• Monitoring and enforcing facility rules and regulations
• Collaborated with staff to design and launch engaging programs that increased participant involvement
• Created an inclusive environment that welcomed diverse participants, encouraging participation and engagement among all attendees
• Provided exceptional customer service, improving patron experience and satisfaction through personalized interactions
• Supported overall operations by executing essential administrative duties

• Welcoming and greeting patients with a friendly demeanor
• Answered phone calls and scheduled appointments to optimize patient flow
• Assisting patients with completing necessary forms
• Verifying insurance information and collecting payments
• Communicated with dental staff about patient arrivals to ensure timely service
• Provided exceptional customer service to visitors, ensuring positive interactions
• Handling inquiries and resolving any issues professionally
• Managed patient records and updated information accurately to support efficient operations

• Welcomed and assisted clients and visitors, ensuring a positive and professional experience
• Schedule appointments and manage calendars for counseling sessions
• Coordinated schedules and organized documentation for counselors and therapists, ensuring seamless operations
• Streamlined communication between clients and staff, improving service delivery
• Assist with billing and insurance verification processes
• Oversaw inventory of office supplies and equipment, maintaining efficient workplace functionality
• Processed incoming and outgoing mail and packages, ensuring timely delivery.