Samantha Lennox
Indian Land,SC
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
3
3
years of professional experience
Work History
Waitress
The Office Bar & Lounge
Indian Land, SC
11.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Cashier
Empire Pizza & Pub
Indian Land, SC
08.2019 - 11.2021
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
Indian Land High School
Indian Land, SC05.2022
Skills
- Work Coordination
- Anticipating Guest Needs
- Daily Specials Memorization
- Place Settings
- Team Player
- Service Coordination
- Customer Preferences
- Guest Supervision
- Cocktail Service
- Hospitality and Guest Service
- Food and Beverage Service
- Teamwork and Professionalism
- Transactions and Cash Handling
Timeline
Waitress
The Office Bar & Lounge
11.2021 - Current
Cashier
Empire Pizza & Pub
08.2019 - 11.2021
High School Diploma -
Indian Land High School
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