Isabella Goffredo
Philadelphia,PA
Summary
Motivated waitress and protein shake barista with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Waitress
Detzi's Tavern
Wind Gap, PA
08.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
Hostess Trainer
Detzi's Tavern
Wind Gap , PA
08.2018 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Fuze Nutrition
Nazareth , PA
10.2020 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold protein shakes in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized a wide variety of protein shakes we offered to suggest options to customers based on what they liked
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Wellness Coach
Herbalife
Nazareth, PA
10.2020 - 01.2022
- Built strong relationships with members to promote health, wellness and available services.
- Provided individual health coaching to help clients optimize personal choices.
- Monitored, tracked and reported on individual progress with wellness plans.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Managed a fitness class of over 25 people.
Education
Bachelor of Science - Health Professions ( Pre Physical Therapy)
Temple University
Philadelphia, PA05.2024
Skills
- Table Setting Knowledge
- Maintaining Clean Work Areas
- Dining Room Management
- High-Volume Dining
- Menu Memorization
- Customer Preferences
- Work Coordination
- Cash Drawer Operations
- Warm and Friendly
- Safe Food Handling
References
Shiloh Thomas - 6103922613
Lisa Abruzzese- 6102174234
Timeline
Barista
Fuze Nutrition
10.2020 - 01.2022
Wellness Coach
Herbalife
10.2020 - 01.2022
Waitress
Detzi's Tavern
08.2018 - Current
Hostess Trainer
Detzi's Tavern
08.2018 - Current
Bachelor of Science - Health Professions ( Pre Physical Therapy)
Temple University
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