Samantha Letts
Ashland City,TN
Summary
To find a career opportunity to utilize my customer service and organizational skillsets to provide a high level service to customers and my company.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
19
19
years of professional experience
Work History
Area Manager
Mattress Firm
01.2016 - 01.2019
- Drive individual and team sales performance and key performance indicators
- Train and coach team in sales, product knowledge, operations, and customer service/resolution
- Manage store and associates performance by executing performance plans, progressive discipline, and goal setting with review
- Maintain customer relationships pre and post delivery
- Conduct workforce management activities (staffing, time punches, etc.) utilize team support and tools
- Operation execution (opening, closing, documents retention, SOP guideline)
- Store Manager/Trainer | September 2012 to current
Store Manager
The Body Shop
09.2010 - 03.2012
- The above description would be similar to this position as well
- Holding team accountable to beauty standards and making our guest feel and find product to elevate self esteem
- Deeper accountability into inventory management
Financial Representative Level 3 & Trainer
5/3 Bank
06.2006 - 09.2011
- Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
- Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition
- Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e
- Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed
- Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions
- Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
- Promote customer satisfaction with a friendly, helpful demeanor and professionalism, act with confidence by answering customer questions and owning customer issues, maintain a position of trust and responsibility by keeping all business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
- Adhere to established policies and procedures while opening/servicing the full range of Retail products
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing
- Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager
- Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure
- Assist Teller during high traffic times by taking deposit, payments and other financial transactions
- Balancing drawers nightly as well as balancing work
Trainer | Platform | Customer Service | Teller
AmSouth Bank (Regions)
02.2000 - 06.2006
- See above to details of position as both fit
- Trained in all areas listed and moved to a full time trainer position toward the end of my career
Education
Associates - Psychology
Volunteer State Community College
Gallatin, TNSkills
- Organization
- Customer Service
- Meet Sales Targets
- Communication
- Problem-solving
- Staff training and development
- Cross-functional collaboration
Accomplishments
- Peer Voted Awards- Nashville North M.V.P 2019 &2021
- Nashville North Above & Beyond 2020
- Nashville North True North 2022
Awards & Acknowledgments
Peer Voted Awards-
Nashville North M.V.P. 2019, 2021 & 2024
Nashville North Above & Beyond 2020
Nashville North True North 2022
Key Performance Indicator Awards-
Sales & Service Award- P12 2020, P10 2021, P12 2023
Store Manager of the Year 2022
Top Store in Year Over Year Sales 2022
Top Store in Net Performer Score 2024
Trainer Certification- 02-25-2018
Timeline
Area Manager
Mattress Firm
01.2016 - 01.2019
Store Manager
The Body Shop
09.2010 - 03.2012
Financial Representative Level 3 & Trainer
5/3 Bank
06.2006 - 09.2011
Trainer | Platform | Customer Service | Teller
AmSouth Bank (Regions)
02.2000 - 06.2006
Associates - Psychology
Volunteer State Community College