Lindsay Hernandez
Roy,WA
Summary
Detail-oriented and organized Area Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
18
18
years of professional experience
Work History
Area Manager
FPI Management
02.2021 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
- LIHTC/ HUD
- File audits
Executive Team Lead
Target
09.2019 - 01.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and de-escalation talents
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Submitted reports to senior management to aid in business decision-making and planning
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Led and developed management team of over 100.
Store Manager
Steve Madden
05.2019 - 07.2019
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns
- Created work schedules according to sales volume and number of employees
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Manager
Maurices
04.2017 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Manager
Buckle
03.2012 - 08.2014
- Monitored social media and online sources for industry trends
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Conducted scheduled and impromptu evaluations to assess work performance
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement
- Interviewed and hired strong candidates for team openings, using newspapers, job boards, and social media to find applicants.
Teller Operations Manager
Bank Of America
02.2006 - 05.2009
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Coordinated daily cash reconciliation in a high-volume location
- Processed quarterly vault and ATM audits with a zero error rate
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Executed customer transactions, including deposits, withdrawals, money orders, and checks
- Identified sales opportunities and referred customers to branch partners in financial services
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
BBA - Business Administration And Human Resource
University of Maryland University College - ONLINE
Associate of Arts - Psychology
University of Phoenix - ONLINE
04.2012
Skills
- Organization
- Supervision
- Project organization
- Business operations
- Property Management
- Vendor Management
- Database Management
- Contract Negotiation
- Tenant Relations
- Compliance Monitoring
- Fair Housing Mandates
- Multi-Family Property Management
Timeline
Area Manager
FPI Management
02.2021 - Current
Executive Team Lead
Target
09.2019 - 01.2020
Store Manager
Steve Madden
05.2019 - 07.2019
Manager
Maurices
04.2017 - 07.2018
Manager
Buckle
03.2012 - 08.2014
Teller Operations Manager
Bank Of America
02.2006 - 05.2009
BBA - Business Administration And Human Resource
University of Maryland University College - ONLINE
Associate of Arts - Psychology
University of Phoenix - ONLINE