Samantha Leyden
Philadelphia,PA
Summary
Dedicated Patient Services Associate with strong interpersonal skills, attention to detail, and time management. Proven ability to enhance patient experiences and streamline processes in fast-paced healthcare environments.
Overview
11
11
years of professional experience
Work History
Patient Services Associate
Penn Medicine
Yardley, PA
05.2023 - Current
- Arrive/depart activities of patient and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations
- Managed patient inquiries, providing accurate information and forms.
- Assisted with insurance verification processes to ensure patient eligibility and coverage.
- Collaborated with clinical staff to streamline patient registration and check-in procedures.
- Managed phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Implemented electronic health record updates using OnBase
- Trained new PSA hires on office protocols and customer service standards for consistency.
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Anticipate and understand patient needs.
Medical Records Clerk
Penn Medicine
Langhorne, PA
07.2019 - 05.2023
- Managed electronic medical records systems to ensure accurate patient data retrieval and storage.
- Coordinated with healthcare professionals to maintain compliance with HIPAA regulations regarding patient confidentiality.
- Implemented process improvements that streamlined record-keeping operations and enhanced workflow efficiency.
- Trained staff on medical record management practices and utilization of electronic health record systems, via OnBase.
- Processed medical records requests from outside facilities.
- Maintained patient records systems by scanning and indexing important documents and files.
Clerical and Clinical Assistant
Regional Hematology Oncology Associates
Langhorne, PA
06.2015 - 06.2019
- Worked as medical assistant infusion room: Identified and walked patients from waiting room to treatment room. Obtain patient’s weight and recorded vital signs. Recorded all information into EHR. Took specimens from treatment room to the lab. Provided comfort measures such as snacks beverages blankets and emotional support. Unpacked deliveries. Restocked supplies in the infusion room. Assisted infusion nurses with requested tasks. Assisted patients via wheelchair from the office to their car. Cleaned chairs after each patient use. Educated patient and family members about their EHR patient portal and helped them activate the portal.
- Worked in medical records department : Assisted prepping charts for exam visits. Faxed and filed information into patients charts pre EHR. Filed patients charts prior to EHR. Scanned medical information into patient’s chart/EHR. Recorded and prepared patients charts for offsite storage. Worked front desk position: Check patients in for scheduled appointments. Verified insurance. Collected patient payments. Assisted the New Patient Coordinator: Retrieved messages from new patients attempting to obtain new patient appointment. Called patients to obtain information needed for appointments. Called physician offices to obtain medical records. Entered all information into EHR.
- Worked with Practice Administrator: Filed confidential documents. Organize files/documents. Help sort incoming mail. Created needed excel spreadsheets.
Education
Bachelor of Science - Environmental Science
Widener University
05-2019
Skills
- Interpersonal skills
- Calm and effective under pressure
- Attention to detail
- Time management
- Collaborative efforts
- Computer program usage
- Problem-solving
Timeline
Patient Services Associate
Penn Medicine
05.2023 - Current
Medical Records Clerk
Penn Medicine
07.2019 - 05.2023
Clerical and Clinical Assistant
Regional Hematology Oncology Associates
06.2015 - 06.2019
Bachelor of Science - Environmental Science
Widener University