Open To Work
Charity Brannan
Catonsville,MD
Work Preference
Summary
Detail-oriented self-starter with extensive experience working in public settings providing excellent customer service. Interfaces well with others at all levels including patrons, patients, professionals and children. Caring and hardworking with excellent interpersonal communication, customer service, and office skills.
Overview
25
25
years of professional experience
Work History
Patient Services Associate
Endeavor Health Systems
Chicago, Illinois
11.2018 - 07.2026
- Managed front desk operations, facilitating patient check-ins and coordinating services
- Handled high-volume inbound calls, providing empathetic support and ensuring efficient service
- Resolved workqueue issues, streamlining patient flow and enhancing service delivery
- Confirmed insurance coverage for services
Accounts Receivable Analyst (National Accounts)
Fastenal
Caledonia, MN
11.2012 - 10.2017
- Collaborated with A/P managers to resolve account discrepancies efficiently
- Identified issues causing overdue balances, facilitating timely resolution
- Created systems to prevent future billing issues and enhance account accuracy
Optician
Ophthalmic Associates of Fort Washington
Fort Washington, PA
09.2008 - 10.2012
- Delivered customer service through selling and repairing eyewear, enhancing customer satisfaction
- Managed eyewear ordering process and conducted follow-ups with customers to ensure timely delivery
- Addressed and resolved insurance-related issues for customers, facilitating smoother transactions
Optician
John Schaefer OD
Mauston, WI
03.2007 - 09.2008
- Conducted vision tests to determine patient prescriptions accurately.
- Assisted patients in selecting appropriate eyewear styles and lenses.
- Educated patients on proper lens care and eyewear maintenance practices.
- Delivered customer service by selling and repairing eyewear, enhancing customer satisfaction and loyalty
- Supported receptionist responsibilities to maintain smooth operations and improve patient experience
Optician
Oregon Family Eye Care
Oregon, WI
02.2004 - 03.2007
- Provided customer service by selling and repairing eyewear to meet patient needs
- Conducted pre-screening vision tests on patients to assist in accurate vision assessments
- Facilitated insurance claims submissions and handled receptionist duties to ensure smooth office operations
Optometric Tech & Office Manager
Facchiano & Associates
Madison, WI
10.2001 - 02.2004
- Conducted pre-screening vision tests to assist in accurate patient assessments
- Processed insurance claims and managed receptionist duties to support office operations
- Coordinated employee schedules to optimize staff coverage during peak patient hours
Education
Bachelor of Arts - Church Ministries
Ambassador Baptist College
Lattimore, North Carolina01-2001
High School Degree -
Central Iowa Christian Academy
01-1998
Skills
- Front desk operations
- Customer service
- Customer relationship management
- Clerical tasks
- Multitasking
- Microsoft Office Suite
- Collaboration and teamwork
- Team building
- Interpersonal skills
- Cross-cultural sensitivity
Affiliations
- Foster Parent
- Sunday School Teacher
- Mentor
Timeline
Patient Services Associate
Endeavor Health Systems
11.2018 - 07.2026
Accounts Receivable Analyst (National Accounts)
Fastenal
11.2012 - 10.2017
Optician
Ophthalmic Associates of Fort Washington
09.2008 - 10.2012
Optician
John Schaefer OD
03.2007 - 09.2008
Optician
Oregon Family Eye Care
02.2004 - 03.2007
Optometric Tech & Office Manager
Facchiano & Associates
10.2001 - 02.2004
Bachelor of Arts - Church Ministries
Ambassador Baptist College
High School Degree -
Central Iowa Christian Academy