Natalia Bueno
Northwell Health
Selden
2
Languages
8
years of professional experience
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Work History
Associate Patient Access Services Representative
3 Years 2 Months- Managed patient access inquiries, ensuring efficient service delivery and patient satisfaction.
- Coordinated insurance verification processes to streamline patient admission workflows.
- Implemented process improvements that reduced wait times for patient registration and check-in.
- Scheduled and coordinated nuclear medicine imaging appointments, verified patient information, and provided pre-exam instructions to ensure efficient workflow and quality patient care.
Medical Receptionist
5 Months- Greeted and checked in patients, collecting personal, medical, and insurance information to ensure accurate record-keeping and streamlined patient intake
- Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality per HIPAA and clinic guidelines.
- Coordinated clinician schedules and maintained patient flow by effectively communicating patient arrivals and delays to minimize wait times
Bank Teller/Receptionist
2 Years- Enhanced customer satisfaction through accurate, rapid transactions and a welcoming workplace environment
- Collected and analyzed customer information to prepare service reports, ensuring compliance with banking regulations
- Assisted clients with various questions and concerns related to their accounts and bank products
- Addressed client questions and concerns regarding accounts and bank products, fostering positive customer relationships
Customer Service Representative
1 Year 8 Months- Referred customers to tailored services based on needs assessment and recommendations
- Fostered customer-oriented team environment that supported sales targets and organizational goals
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
- Built rapport with customers through active listening and effective interpersonal skills
Sales Associate/Key Holder
1 Year 1 Month- Assisted in strategic visual merchandising moves to maximize sales
- Cultivated relationships with customers to ensure a loyal client base
- Cultivated relationships with customers to ensure a loyal client base
- Trained new associates on cash register operations, customer transactions, and drawer balancing to ensure smooth operations
Education
Some College - Nursing
Skills
EMR systems
HIPAA compliance
Insurance verification
Appointment scheduling
Front desk operations
Medical terminology
Bilingual
Organizational skills
Time management
Conflict Management
Leadership
Proficient in EPIC
Languages
English - Fluent
Spanish - Fluent
Timeline
Associate Patient Access Services Representative
Northwell Health
06.2023 - CurrentRead More
Medical Receptionist
Butterfly LCSW, PC
01.2023 - 06.2023Read More
Bank Teller/Receptionist
Bethpage Federal Credit Union
01.2021 - 01.2023Read More
Customer Service Representative
Best Buy
05.2019 - 01.2021Read More
Sales Associate/Key Holder
Pets Warehouse
06.2018 - 07.2019Read More
Suffolk County Community College
Some College from Nursing
Read More