Gjemile Gocaj
Howell,MI
Summary
Organized professional with over four years of experience in healthcare administration. Skilled in managing patient records, appointment scheduling, and insurance verification while maintaining strict adherence to HIPAA regulations. Committed to enhancing patient experiences through exceptional service and attention to detail.
Overview
11
11
years of professional experience
Work History
Patient Services Associate
Michigan Medicine
Brighton , MI
10.2025 - Current
- Facilitated appointment scheduling for patients, enhancing access to healthcare services.
- Coordinated effective communication between patients and healthcare providers, ensuring clarity and satisfaction.
- Handled patient inquiries, delivering accurate information on services to support informed decision-making.
- Facilitated the collection of patient insurance information and documentation.
- Maintained organized patient records in compliance with privacy regulations.
- Promptly responded to requests from physicians or nurses regarding patient information or test results.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
Asst-Office Operations
Ascension Medical Group/Henry Ford Medical
Novi, MI
07.2018 - 10.2025
- Managed front office operations to streamline workflows and support team effectiveness.
- Scheduled patient appointments and coordinated with providers to ensure smooth operations and accurate billing.
- Conducted insurance verification, pre-certification, and referrals to maintain compliance and reduce delays.
- Entering patient information and procedure codes into billing software for efficient account management.
- Assessed billing statements for accuracy in diagnostic coding with ICD_10 standards.
- Prepared invoices, bills, and bank deposits accurately and promptly.
- Delivering exceptional customer service through in-person and phone interactions.
- Protected patient confidentiality by adhering to strict HIPAA guidelines.
Medical Receptionist
American Ambulatory Physicians PLLC
Brighton, MI
11.2017 - 07.2018
- Handled incoming calls, efficiently addressing inquiries from patients and medical offices.
- Confirmed insurance coverage and processed co-payments.
- Scheduled and followed up on patient appointments, processing payments and updating files.
- Prepared charts for new patients, ensuring completion of necessary forms.
- Facilitated filing of medical records, ensuring accuracy of electronic files.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Communicated daily with physicians and staff to support operational efficiency.
- Arranged seating and materials in waiting room to enhance patient experience. to provide a neat environment for patients.
Assistant Cashier
Costco Wholesale Club
Brighton, MI
10.2015 - 12.2017
- Provided exceptional customer service by greeting customers and addressing inquiries to ensure positive shopping experience.
- Resolved customer complaints promptly and professionally, leading to improved customer satisfaction.
- Processed credit and debit card transactions accurately and efficiently.
- Operated a cash register to manage customer payments and maintain transaction accuracy.
- Balanced cash drawers daily, maintained accurate sales records, and prepared bank deposits.
- Executed opening and closing tasks, including restocking items and securing funds, to maintain efficient store operations.
- securing funds.
- Followed safety procedures while handling money and operating equipment.
Skills
- Appointment scheduling
- Insurance verification
- Medical billing
- Patient record management
- HIPAA compliance
- Front office operations
- Patient engagement strategies
- Time management
- Schedule patients
- Multitasking
- Detail orientation
- Patient advocacy
- Problem solving
- Self-directed
Timeline
Patient Services Associate
Michigan Medicine
10.2025 - Current
Asst-Office Operations
Ascension Medical Group/Henry Ford Medical
07.2018 - 10.2025
Medical Receptionist
American Ambulatory Physicians PLLC
11.2017 - 07.2018
Assistant Cashier
Costco Wholesale Club
10.2015 - 12.2017