SAMANTHA LICONA
Magnolia,NC
Summary
Self-motivated employee with flexible schedule and availability. Pursuing position of increased responsibility with opportunity for career advancement. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
Cannon Inn
09.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Nanny
Michelle Lucas
11.2022 - 09.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Played games, worked on puzzles, and read books to young children.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Cashier
One Taco
08.2020 - 03.2021
- Issuing receipts, refunds, change or tickets
- Had plenty of contact and interactions with customers
- Learned how to process checks and credit card payments
- Processed credit cards, checks, gift cards and coupons
- Educated customers on promotions to enhance sales
- Calculate total payments received during the day
- Assisted customers by answering questions and fulfilling any requests they asked for.
Daycare Teacher
13419 US Highway 290 E Manor, TX 78653 United States
02.2020 - 08.2020
- Prepared
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play
- Encouraged good behaviors using positive reinforcement methods
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup
- Carefully monitored children's play activities
- Maintained child-friendly environment with access to outdoor activities.
Education
High School Diploma -
Elgin High School
Elgin, TX01.2020
Skills
- Positive Attitude
- Cash management
- Dependable
- Fluent in Spanish and English
- Energetic caregiver
- Active listening
- Organized
- Efficient under pressure
- Friendly and likeable
- Welcoming guests
Timeline
Hotel Front Desk Clerk
Cannon Inn
09.2023 - 04.2024
Nanny
Michelle Lucas
11.2022 - 09.2023
Cashier
One Taco
08.2020 - 03.2021
Daycare Teacher
13419 US Highway 290 E Manor, TX 78653 United States
02.2020 - 08.2020
High School Diploma -
Elgin High School