Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lopez

Whittier,CA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Carthay Circle Restaurant
07.2018 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Server

El Cholo Mexican Restaurant
02.2020 - 01.2023
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server Shift Leader

Kopan Ramen
01.2018 - 01.2022
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Cultivated warm relationships with regular customers.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Communication Studies

Fullerton College
Fullerton, CA
05.2024

High School Diploma -

La Habra High School
La Habra, CA
05.2016

Skills

  • Menu Presentation
  • Supply Restocking
  • Cash and Transaction Handling
  • Restaurant Operation
  • Active Listening
  • Social Perceptiveness

Timeline

Server

El Cholo Mexican Restaurant
02.2020 - 01.2023

Restaurant Hostess

Carthay Circle Restaurant
07.2018 - Current

Server Shift Leader

Kopan Ramen
01.2018 - 01.2022

Communication Studies

Fullerton College

High School Diploma -

La Habra High School

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