Samantha Lopez
Memphis,TN
Summary
Developed exceptional communication and organizational skills in fast-paced healthcare environment, looking to transition into new field. Bilingual in English and Spanish, enabling effective communication. Proficient in handling administrative duties and providing excellent customer service. Aims to leverage these transferable skills to make significant impact in new role. Organized, critical thinker and strong problem-solving skills, committed to continuous improvement and contributing to team success.
Overview
2
2
years of professional experience
Work History
Medical Assistant/Receptionist
The Heart Center of Memphis
Memphis, TN
09.2025 - Current
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted with medical record management ensuring accuracy and compliance with regulations.
- Coordinated patient intake processes, enhancing overall patient experience and satisfaction.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
- Educated patients on treatment plans, medications, and health maintenance strategies.
- Performed phlebotomy tasks efficiently
- Performed EKGs and other diagnostic tests
- Performed Vital Signs intake for patients
Retail Associate
Coach Outlet
Southaven, MS
06.2024 - Current
- Provided excellent customer service by assisting with questions, resolving issues, and ensuring a smooth checkout experience.
- Managed POS system transactions including cash, credit, returns and refunds to guarantee consistent and accurate cash flow operations totaling from $3,000-6,000 per shift.
- Maintained a clean and organized inventory, ensuring an efficient store layout for customer access and satisfaction.
- Engaged with customers to promote ongoing sales and promotions, effectively communicating the value and benefits of products.
Education
High school Diploma -
Overton High
Memphis, TN01-2023
Diploma - Medical Assistant
Concorde Career College
Memphis, TN10-2025
Skills
- Computer Literacy - Proficient in basic computer operations
- Microsoft office suite - Proficient skills in Word, Powerpoint, and Outlook
- Email Communication - Proficient at email writing and management
- Medical receptionist experience
- HIPAA compliance
- Microsoft office
- Patient registration
- Reminder calls
- Insurance verification
- Electronic medical records
- Appointment management
- Medical terminology
- Inpatient care
- Medical charting
- Telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
The Heart Center of Memphis
09.2025 - Current
Retail Associate
Coach Outlet
06.2024 - Current
High school Diploma -
Overton High
Diploma - Medical Assistant
Concorde Career College