SAMANTHA LORELLI
Oceanside
Summary
Operations Manager with 8+ years of experience leading healthcare business operations, project coordination, client relationship management, and dental technology implementation. Experienced in Salesforce CRM, vendor management, procurement, proposals, contracts, logistics, and customer success. Recognized for improving operational efficiency, coordinating complex projects, and building long-term relationships with healthcare providers, manufacturers, and cross-functional teams. Background in psychology and clinical social work strengths communication, leadership, organization, and problem-solving.
Overview
10
10
years of professional experience
Work History
Operations Manager
Capital Dental Inc.
Valley Stream, NY
01.2017 - Current
- Manage day-to-day operations for a dental equipment sales and service company serving healthcare providers throughout the New York metropolitan area.
- Coordinate equipment procurement, logistics, delivery, installation, and post-installation support.
- Develop proposals, quotations, purchase orders, invoices, pricing, and project documentation.
- Utilize Salesforce CRM to manage customer relationships, opportunities, project tracking, and account communications.
- Coordinate with manufacturers, vendors, technicians, and clients to ensure successful project execution.
- Partner with executive leadership to improve operational processes and support business growth.
- Represent the company at industry trade shows while strengthening manufacturer and client relationships.
School Social Work Clinician
East Broadway Elementary School
Seaford, NY
09.2025 - 06.2026
- Provided individual counseling and social-emotional support to elementary school students.
- Facilitated therapeutic groups focused on coping skills, emotional regulation, and peer relationships.
- Collaborated with educators, families, and multidisciplinary teams while maintaining confidential documentation.
Behavioral Health Clinician
Big Brothers Big Sisters of Long Island
Carle Place, NY
08.2024 - 01.2025
- Conducted psychosocial assessments and client intake interviews.
- Supported case management and coordinated services for children and families.
- Maintained accurate documentation and collaborated with community partners.
Clinical Intern
Northwell Health Physician Partners
New Hyde Park, NY
01.2024 - 07.2024
- Co-facilitated therapy groups for adolescents with Autism Spectrum Disorder and ADHD.
- Assisted clinicians with behavioral assessments, treatment planning, and clinical documentation.
- Worked collaboratively with multidisciplinary healthcare professionals to support patient care.
Education
Bachelor of Arts - Psychology
SUNY Old Westbury
05.2024
Skills
- Salesforce CRM
- Microsoft Office Suite
- Google Workspace
- Operations Management
- Healthcare Operations
- Project Management
- Vendor Management
- Procurement
- Contract Administration
- Customer Relations
- Logistics
- Proposal Development
HONORS
Psi Chi International Honor Society, Omicron Delta Kappa Leadership Honor Society
Timeline
School Social Work Clinician
East Broadway Elementary School
09.2025 - 06.2026
Behavioral Health Clinician
Big Brothers Big Sisters of Long Island
08.2024 - 01.2025
Clinical Intern
Northwell Health Physician Partners
01.2024 - 07.2024
Operations Manager
Capital Dental Inc.
01.2017 - Current
Bachelor of Arts - Psychology
SUNY Old Westbury