SAMANTHA L. RICHARDSON
Argyle,TX
Overview
23
23
years of professional experience
Work History
International Air Freight/Labor Union Supervisor
UPS Global Freight Forwarding
Dallas, TX
04.2021 - 05.2026
- Dispatch and Routing: Leads daily pickup and delivery routing for palletized freight, coordinating recoveries and airline drop-offs to keep shipments on schedule.
- Labor Relations and Payroll: Works with Local Union 745 to resolve driver grievances and ensure timely, accurate payroll adjustments.
- Compliance and Training: Oversees driver training to maintain DOT, MEDCEC, and SIDA compliance.
- Customer Escalation Support: Resolves high-value customer issues quickly while protecting service relationships.
International Air Freight Specialist
UPS Supply Chain Solutions
Inglewood, CA
04.2018 - 04.2021
- Freight Coordination: Managed inbound and outbound freight to support on-time delivery and customer satisfaction.
- Compliance and Pricing: Managed compliant air freight, prepared hazmat quotes, and corrected rating errors to protect revenue.
- Revenue Accuracy: Provided shipment reweighs to improve billing accuracy and recover revenue.
Customs Brokerage Representative
UPS Supply Chain Solutions
Torrance, CA
07.2008 - 04.2018
- Customs Processing: Prepared customs entries, classified shipments, and followed up on clearance for efficient freight movement.
- Client and Carrier Coordination: Coordinated with clients, suppliers, carriers, and importers to support efficient import operations.
- Documentation and Compliance: Audited documents, assigned delivery orders, and applied tariff codes for accurate duties and compliance.
Dispatch Associate Lead
UPS Supply Chain Solutions
Gardena, CA
06.2003 - 07.2008
- Dispatch Operations: Managed dispatch across multiple accounts, aligning assignments and routing for timely service.
- Issue Resolution: Resolved high-volume problem orders, managed escalations, and traced lost shipments to restore service.
- Reporting and Service Support: Answered calls, completed supervisor reports, and prepared corrective action reports for major accounts.
Timeline
International Air Freight/Labor Union Supervisor
UPS Global Freight Forwarding
04.2021 - 05.2026
International Air Freight Specialist
UPS Supply Chain Solutions
04.2018 - 04.2021
Customs Brokerage Representative
UPS Supply Chain Solutions
07.2008 - 04.2018
Dispatch Associate Lead
UPS Supply Chain Solutions
06.2003 - 07.2008