Samantha Lucas-Prosper
Cambridge,MN
Summary
Innovative business professional with experience in data analytics, project management, relationship management and leadership. A diversity and belonging enthusiasts with a passion for creating a culture of connection and inclusivity within the financial services industry. A self-starter with strong communication, decision making, and organization skills. An adaptive individual that thrives in an ever changing environment, committed to achieving results.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Sr. Data Process Analyst
Capital One- Retail Bank Product
03.2022 - Current
- Improved efficiency of all high usage datasets through establishing and maintaining data quality controls in response to a MRA audit.
- Manage and navigate risk events for Capital One Retail Bank.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives for two Retail Bank technology support teams.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Successfully conduct data analysis through use of programming languages such as SQL and Python.
- 100% execution of quarterly key objectives while navigating and building relationships with key stakeholders.
- Successfully able to shift priorities quickly in an environment that changes rapidly.
- Established, executed and manage a corporate communications channel for the data community (Retail Bank Data Transformations).
- Established and tracked growth from 15% to 88% engagement from data community associates and moved distribution list from 400 to 1,500 over the timeframe of a year.
- Managed many large and small scale projects and developed processes such as User Analysis & Communication Request.
- Saved the company 70% in revenue by putting in place a project to decommission dormant datasets.
- Cultivate positive rapport with partners, stakeholders and teams across different associate levels.
- Collect and analyze data to consult on strategy for senior leadership.
- Scrum Master Certified - Six Sigma Global Institute
- Capital One Enterprise Data Analysis Certified
Project Manager-Cafe Space
Capital One - Cafe
01.2014 - 03.2022
- Planned, designed, and scheduled phases for large projects.
- A part of the opening team for several start up locations across the country. Responsible for seeking out and building connections with community partners and small business vendors.
- Built and facilitated 6-week classroom training and 6 months on the job shadowing.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Responsible for creating and developing associate engagement for local team and the present market. For example, Ambassador Symposium, Mission Weeks, and manager Offsite and Cafe Meet and Eats.
- Lead community engagement initiatives that resulting in exceeding our 50+ CRA hours requirement from 2018-2020.
- Employee of the year 2021
Contact Center Supervisor
American Express
05.2012 - 01.2014
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Directed, guided, coached and mentored team of 25 agents and surpassed individual and corporate goals.
- Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings.
- Administrative management duties such as time card approval, performance reviews and quality assurance conversations.
- Actively coach and develop associates; facilitate & manage team routines, meetings and opportunities to collaborate.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Education
Bachelor of Arts - Management & Organizational Leadership
St. Petersburg College
Clearwater, FL2025
Associate of Arts - Organizational Leadership
St. Petersburg College
Clearwater, FL01.2023
Skills
- Data Analysis
- Communications Management
- Planning and Coordination
- Attention to Detail
- Business Development
- Team Leadership
- Project Management
- Business Process Improvement
- Scrum Processes
- Collaborative Environments
- Team Engagement
- Client Relationships
Certification
- Google Project Management Professional Certificate
- Scrum Master Certificate - Since 2020
Timeline
Sr. Data Process Analyst
Capital One- Retail Bank Product
03.2022 - Current
Project Manager-Cafe Space
Capital One - Cafe
01.2014 - 03.2022
Contact Center Supervisor
American Express
05.2012 - 01.2014
Bachelor of Arts - Management & Organizational Leadership
St. Petersburg College
Associate of Arts - Organizational Leadership
St. Petersburg College
Similar Profiles
Danielle WilliamsDanielle Williams
Principal Advocacy Coordinator at Capital One Retail BankPrincipal Advocacy Coordinator at Capital One Retail Bank
Stephen RussellStephen Russell
Managing Director at Derivatives Product Group, US Bank, N.A.Managing Director at Derivatives Product Group, US Bank, N.A.
Sneha RochlaniSneha Rochlani
Assistant Vice President at Deutsche Bank Group - Business finance (Financial Control & Product control, Valuations)Assistant Vice President at Deutsche Bank Group - Business finance (Financial Control & Product control, Valuations)