Samantha Lucht

Achieved high levels of customer satisfaction through friendly and efficient service delivery. Streamlined payment processing for cash, check, and card transactions, enhancing operational efficiency. Maintained meticulous records of payment transactions in Excel, ensuring accuracy. Closed service repair orders in a timely manner, contributing to workflow efficiency. Responded to multi-line business phone calls within three rings, improving communication flow. Balanced cash drawer accurately, ensuring financial integrity. Compiled and analyzed daily totals for card and check payments, facilitating financial reporting. Processed bookwork for previous day's payments, ensuring timely financial tracking. Deposited cash and check payments with the bank, maintaining cash flow. Organized sales paperwork systematically, improving accessibility. Digitized service repair orders and parts invoices, enhancing document management. Logged fuel gas slip transactions for accounts receivable and payable, ensuring accurate financial records. Managed stocking of new vehicle deliveries, supporting inventory control. Updated departmental extension lists, improving internal communication. Monitored supplies inventory effectively, ensuring availability. Submitted office supply requests to accounts receivable and payable, supporting operational needs. Ordered refreshments and snacks, enhancing workplace morale. Maintained a clean and organized front desk and scanning workstation, promoting a professional environment.

• Achieved efficient front end department operations through effective supervision during scheduled shifts. Enhanced employee productivity by managing breaks and strategically assigning workstations. Improved training outcomes by administering task assignments and ensuring completion of training videos. Elevated employee performance through targeted coaching based on observations. Resolved technical issues with register and self-checkout equipment, ensuring minimal disruption to service. Restored functionality to coin to cash exchange and lottery machines, enhancing customer experience. Facilitated smooth transactions by managing manager overrides. Secured cash handling processes by emptying drawers and depositing funds into cash machine. Maintained high standards of compliance with company policies and procedures.
• Achieved efficient service desk operations during scheduled shifts. Delivered exceptional customer service by answering business phone inquiries within three rings. Streamlined inventory and pricing checks using handheld device. Enhanced customer experience by enrolling them in rewards card program and digital coupon app. Processed various transactions including lottery tickets, money orders, wire transfers, carpet rentals, and propane tank rentals. Maintained accuracy in cash drawers and coin canisters. Secured all cash deposits in safe. Supported bank runners in cash retrieval processes. Facilitated shift coverage for absent employees. Monitored and managed all store handheld devices. Ensured balanced operations for lottery ticket machines, money order machine, and wire transfer machine at close of business. Successfully closed service desk operations at end of day. Provided assistance to floor supervisor and store associates as needed.

Enhanced customer satisfaction by greeting clients at service drive for vehicle servicing. Streamlined vehicle staging process for servicing to improve efficiency. Delivered shuttle services for customers not waiting at dealership during vehicle servicing. Achieved cleanliness of customer vehicles through thorough washing and vacuuming during servicing and complimentary cleaning. Elevated customer experience by maintaining a well-stocked coffee bar and beverage station. Ensured a comfortable customer waiting area through regular maintenance. Secured snack and beverage inventory orders to keep station well-supplied. Executed vehicle washing and drying for customer vehicles in for servicing. Maintained service loaner vehicles by refueling and cleaning them. Supported service technicians with necessary tasks, including test drives, to enhance service quality. Assisted service advisors with tire order pickups to improve workflow. Facilitated parts department operations by handling pickups and deliveries when drivers were unavailable. Provided timely shuttle services for sales customers as needed.

Achieved high levels of customer satisfaction through friendly and efficient service, greeting each customer with a warm welcome. Streamlined payment processing by accurately handling cash, checks, and card transactions, including applying coupon discounts. Enhanced customer loyalty by assisting with the savings card rewards program enrollment and ensuring timely bagging of orders. Maintained operational efficiency by keeping registers and self-checkout areas clean and organized. Resolved technical issues with self-checkouts swiftly, minimizing downtime and ensuring a smooth customer experience. Contributed to efficient front-end operations by managing customer flow and coordinating additional support as needed. Proactively identified and reported shoplifting and safety concerns to security and management. Improved product visibility by organizing and restocking front-end displays and grocery shelves. Mentored new cashiers and self-checkout attendants, fostering a knowledgeable and efficient team.