Samantha Lugo
Staten Island
Summary
Detail-oriented and customer-focused professional with experience in operations, logistics coordination, and client communication within fast-paced environments. Proven ability to manage workflows, resolve issues efficiently, and deliver high-quality service. Bilingual in English and Spanish with strong administrative and organizational skills.
Overview
6
6
years of professional experience
Work History
Lead Teacher (Infant & Toddler Programs)
The Learning Experience
New York
09.2023 - Current
- Adapted curriculum for toddler and infant programs to align with developmental needs and enhance engagement
- Managed daily operations, ensuring compliance with safety and organizational standards to create a secure learning environment
- Develop structured schedules and plans to support efficiency and organization
- Lead team coordination and maintain workflow efficiency
- Communicate consistently with clients, providing updates and resolving concerns
- Maintain accurate records, reports, and documentation
- Relocated to Staten Island location to leverage successful performance and support program expansion
Teacher
Metro Kids Preschool
New York
05.2023 - 09.2023
- Supported classroom operations and management, fostering a productive learning environment
- Facilitated effective communication with parents, enhancing engagement and support for students
- Assisted with bilingual instruction and specialized programming
- Maintained organized and clean workspace, ensuring a conducive environment for learning
- Recorded student attendance daily
Teacher
Little Scholars Academy
Deland
08.2022 - 05.2023
- Designed and implemented structured programs and activities to enhance student engagement
- Tracked student progress and maintained detailed reports to inform instructional strategies
- Engaged with clients (parents) to provide updates and support student development
- Maintained organized systems and daily workflow
Shipping & Logistics Associate
United Post N Parcel
Guaynabo
09.2021 - 08.2022
- Processed domestic and international shipments (UPS, FedEx)
- Coordinated package intake, labeling, tracking, and delivery to ensure timely shipments
- Assisted customers with shipping options and pricing
- Filed and resolved claims for lost or delayed packages, facilitating customer reimbursement processes
- Maintained accurate shipping records and transaction logs
- Collaborated with carriers to address and resolve delivery issues, enhancing customer satisfaction
- Handled high-volume transactions with accuracy
Front End Associate / Cashier
Walmart
Deland
06.2020 - 08.2021
- Delivered exceptional customer service, contributing to a positive shopping atmosphere
- Resolved returns, exchanges, and customer concerns, enhancing customer satisfaction
- Processed high-volume transactions with accuracy, ensuring smooth customer experiences
- Maintained organized and efficient workstations
- Trained new employees on company policies and procedures
Education
Associate Degree - Early Childhood Education
Borough of Manhattan Community College
New York03-2026
High School Diploma -
Urban Assembly Academy of Government and Law
New YorkSkills
- Child Development
- Curriculum Planning
- Assessment Tracking
- Customer Service
- Client Relations
- Time Management
- Multitasking
- Microsoft Office
- Google Workspace
- Problem Solving
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Lead Teacher (Infant & Toddler Programs)
The Learning Experience
09.2023 - Current
Teacher
Metro Kids Preschool
05.2023 - 09.2023
Teacher
Little Scholars Academy
08.2022 - 05.2023
Shipping & Logistics Associate
United Post N Parcel
09.2021 - 08.2022
Front End Associate / Cashier
Walmart
06.2020 - 08.2021
Associate Degree - Early Childhood Education
Borough of Manhattan Community College
High School Diploma -
Urban Assembly Academy of Government and Law