SAMANTHA MADERO
Phoenix,AZ
Summary
Customer service professional with finance experience and strong computer skills. Committed to fostering community relationships through effective support. Quick learner of new systems, thriving in fast-paced environments. Recognized for communication and problem-solving skills, delivering accurate and efficient service while contributing to team success.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Associate Personal Banker
Wells Fargo Bank
Phoenix, AZ
10.2023 - 09.2025
- Delivered personalized banking services, including account management and financial advice, enhancing customer satisfaction and loyalty. Processed customer transactions, including deposits and withdrawals, ensuring accuracy and efficiency while maintaining high standards of customer service.
- Facilitated account openings and maintenance for customers at the branch, providing personalized support.
- Provided education to clients regarding banking products and services to enhance their financial literacy.
- Addressed customer inquiries through both phone and face-to-face communication, prioritizing effective service.
Associate Store Manager
Lids Hat World
Tempe, AZ
10.2020 - 03.2023
- Evaluated daily cash flow, reviewed sales reports, and produced financial statements to measure goal achievement.
- Scheduled store shifts to ensure adequate staffing levels. to achieve adequate staffing.
- Coordinated with vendors and directed employees for inventory receiving, stocking, pricing, and returns.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Listened empathetically to customer complaints, recorded details, and offered solutions to enhance customer satisfaction.
- Organized store shift schedules to facilitate effective operations. to ensure proper staffing levels. for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory and daily activity management.
Team Member
Mcdonalds
Tempe, AZ
01.2019 - 09.2020
- Followed procedures for safe food preparation, assembly, and presentation. Assisted management with inventory control and stock ordering. Built loyal clientele through friendly interactions and consistent appreciation. Resolved complaints promptly and professionally.
Education
High School Diploma -
Cesar Chávez High School
Phoenix, AZ 08.2018 - 05.2022
Skills
Financial advising
Account management
Customer transactions
- Customer service
- Clear communication
- Time Management
- Problem Solving
Adaptability
Team Player
Languages
- English- Fluent
- Spanish - Fluent
Timeline
Associate Personal Banker
Wells Fargo Bank
10.2023 - 09.2025
Associate Store Manager
Lids Hat World
10.2020 - 03.2023
Team Member
Mcdonalds
01.2019 - 09.2020
High School Diploma -
Cesar Chávez High School
08.2018 - 05.2022