Samantha Mahoney
Parma
Summary
Dedicated professional with experience at PNC Bank, excelling in training and operations analysis. Proven track record in optimizing processes and enhancing team productivity through effective planning and coordination. Skilled in fraud detection and conflict resolution, consistently delivering exceptional results and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Trainer
PNC Bank
03.2024 - Current
- Mentors new hires, resulting in stronger staff development and increased productivity.
- Established a training program that delievers a variety of training to employees.
- Coordinates training materials, facilities equipment within the business unit.
- Researches and analyzes fraud, quality, performance, and coaches employees weekly and monthly.
Operations Analyst
PNC Bank
08.2021 - 03.2024
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Process monthly reconcilements for corporate account.
- Follows standards and best practices to detect suspicious activities and to mitigate fraud.
Data Entry Lockbox
PNC Bank
11.2018 - 08.2021
- Implemented best practices for organizing physical documents within storage areas, optimizing space utilization for easy access when needed.
- Enhanced client satisfaction by promptly researching and resolving payment discrepancies and inquiries.
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
Banker
PNC Bank
01.2017 - 11.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Teller
PNC Bank
07.2015 - 01.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- ATM custodian.
Education
Midpark High School
Skills
- Trainer
- Researching
- Planning and coordination
- Fraud detection
- Fraud prevention strategies
- Operations / compliance
- Conflict resolution
Timeline
Trainer
PNC Bank
03.2024 - Current
Operations Analyst
PNC Bank
08.2021 - 03.2024
Data Entry Lockbox
PNC Bank
11.2018 - 08.2021
Banker
PNC Bank
01.2017 - 11.2018
Teller
PNC Bank
07.2015 - 01.2017
Midpark High School
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