Samantha Maldonado
Hoboken,NJ
Summary
Detail-oriented Accounts Receivable and Collections professional with 10 years of experience in logistics, manufacturing, and healthcare. Expertise in managing customer accounts, collections, account reconciliation, and billing processes. Skilled in resolving disputes, reducing outstanding balances, and ensuring accurate financial records while collaborating effectively in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Collection Agent
Shipco Transport
Hoboken, NJ
08.2022 - Current
- Manage a high-volume portfolio of customer accounts, proactively pursuing outstanding balances and resolving payment issues.
- Monitored aging reports, prioritizing delinquent accounts by balance, age, and collection status to enhance recovery efforts.
- Conducted customer follow-ups via phone and email, securing payment commitments and resolving invoice disputes to reduce outstanding balances.
- Partnered with internal teams to investigate billing discrepancies and address account issues, streamlining resolution processes.
- Escalated severely delinquent accounts and recommended account holds or further collection action.
Accounts Receivable Clerk
Fabuwood Cabinetry
Jersey City, NJ
03.2018 - 08.2022
- Managed daily AR activities, processing payments and deposits, applying cash, reconciling accounts, balancing ledgers, collecting overdue payments, and obtaining necessary approvals to maintain cash flow.
- Reviewed customer accounts and investigated billing discrepancies, following up on delinquent balances to ensure timely resolution and minimized revenue loss.
- Collaborated with Sales to resolve account issues, ensuring accurate and timely release of customer orders to enhance customer satisfaction.
- Trained and mentored new employees on AR procedures, systems, and daily workflow.
Medical Biller
Express Medical Billing
Jersey City, NJ
01.2017 - 02.2018
- Processed medical insurance claims and patient statements; researched and resubmitted denied or rejected claims to ensure timely reimbursement.
- Submitted insurance claims and corrected rejected billing records.
- Completed processing of patient claims using established billing workflows. using Express Medical Billing workflow standards.
- Reviewed patient accounts for balances and billing discrepancies, providing assistance with billing questions to enhance patient understanding.
- Reviewed charts for coding accuracy and charge capture.
Medical Biller
Spine and Sports Health Center
Hoboken, NJ
10.2015 - 01.2017
- Prepared and submitted medical insurance claims, verifying eligibility, benefits, and authorizations to ensure accurate processing.
- Verified insurance eligibility and coverage details before claim submission.
- Reviewed claim errors and corrected missing billing information.
- Reviewed patient accounts and resolved billing inquiries, following up on outstanding claims to facilitate timely reimbursement.
- Processed patient claims and billing records for Express Medical Billing accounts.
Education
College Coursework -
Fisher College
Boston, MA01-2013
High School -
Hoboken High School
Hoboken, NJSkills
- Accounts receivable
- Billing & Invoicing
- Payment processing
- Credit & Collections
- Aging management
- Account Reconciliation
- Dispute Resolution
- Debt Recovery Strategies
- Account analysis
- Customer Service
- Process Improvement
- Cross-Functional Collaboration
- Team Performance Management
- Microsoft Office Suite
- Payment arrangements
- Payment arrangements
Timeline
Collection Agent
Shipco Transport
08.2022 - Current
Accounts Receivable Clerk
Fabuwood Cabinetry
03.2018 - 08.2022
Medical Biller
Express Medical Billing
01.2017 - 02.2018
Medical Biller
Spine and Sports Health Center
10.2015 - 01.2017
College Coursework -
Fisher College
High School -
Hoboken High School