SAMANTHA MARCHMAN
Summary
Patient care coordinator and marketing specialist with 12+ years experience in the dental field.
Overview
10
10
years of professional experience
Work History
PRACTICE COORDINATOR/ SEDATION SCHEDULER/Marketing Manager
CAPITAL ORAL & MAXILLOFACIAL
10.2017 - 06.2024
- Organized daily front office flow with clinical and administrative teams.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Managed company social channels and aligned posts with brand voice.
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
- Reviewed analytics reports and organized performance notes for the company.
- Researched social trends and competitor activity for the marketing team.
- Developed innovative ideas for marketing campaigns for creative content initiatives.
- Researched and identified target audience preferences, trends, and behaviors.
- Assisted in the creation of marketing materials such as emails, newsletters, and website copy.
Front Office Coordinator/Social Media Marketing Manager
GOLDEN GATE DENTAL
01.2014 - 10.2017
- Managed patient scheduling, confirmations, and daily front desk workflow for dental practice
- Processed payments, posted charges, and balanced front office transactions
- Coordinated treatment plans, referrals, and follow-up appointments with clinical team
- Supported front office operations, resolved issues, and maintained organized reception area
- Proposed innovative ideas to improve team collaboration and efficiency. and solutions to enhance team performance and outcomes.
- Engaged customers in conversation to understand their needs and preferences. and engaged in conversation through use of effective interpersonal and people skills.
- Assisted in executing employer marketing campaigns across various channels. campaigns across email, social, and print channels.
- Drafted employer content calendars for seasonal promotions and product launches.
- Gathered and analyzed employer market research to identify key customer trends. and summarized customer trends for team review.
- Supported promotion of employer events through outreach and material preparation. through outreach, materials, and follow-up lists.
- Developed content and promotional materials for various campaigns.
Education
Bachelors - Biology
LOYOLA UNIVERSITY
CHICAGOCITY COLLEGES
CHICAGOSkills
- Fast typing skills, Excellent phone etiquette, personable I also pride myself on being able to calm patients and make them feel comfortable because dental anxiety is very real I am very comfortable going high cost treatment plans and explaining step by step procedures to get patients to their end results I am familiar with HMO and PPO plans,ADA codes I am familiar with Dentrix,DSN and eagle soft software, weave I am also passionate about patient education, expanding practices and helping them grow I have experience in outreach to the community, which includes but not limited to job fairs, school events, church events for patient education and outreach to the community
- Appointment scheduling
- Front office operations
- Treatment coordination
- Patient management
I am also on the board of the little league my kids are on, and a member of the PTO which gives me grant advantage
Personal Information
Title: PATIENT CARE COORDINATOR
A LITTLE ABOUT ME
I was born and raised in Chicago, and moved to California for dental school then ended up meeting my husband and having our daughter and ended up running my uncles practice. My dad is a retired GD and my entire family is in dental. It's in my blood. I find pride knowing I can put patients at ease going over treatment and easing their fear of the white coat. I am new to Arizona my kids and I moved here to be close to my parents in June 2024. There is a brief break of work from June 2024-Now, due to the move, getting my kids settled and adding another baby, I really am looking forward to finding my footing in Arizona and consider my self a great candidate.
Timeline
PRACTICE COORDINATOR/ SEDATION SCHEDULER/Marketing Manager
CAPITAL ORAL & MAXILLOFACIAL
10.2017 - 06.2024
Front Office Coordinator/Social Media Marketing Manager
GOLDEN GATE DENTAL
01.2014 - 10.2017
Bachelors - Biology
LOYOLA UNIVERSITY
CITY COLLEGES