Samantha Maricic
Candler,NC
Summary
Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.
Overview
12
12
years of professional experience
Work History
Client Advisor
BMW of Asheville
Arden, NC
03.2024 - Current
- Provided exceptional customer service by addressing client inquiries and concerns efficiently.
- Developed deep product knowledge to deliver tailored vehicle recommendations to clients.
- Collaborated with sales team to streamline the sales process and enhance client experiences.
- Conducted follow-up communications with clients to ensure satisfaction and foster long-term relationships.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Inventory Manager
BMW of Asheville
Arden, NC
02.2023 - 03.2024
- Optimized inventory management processes to enhance accuracy and reduce discrepancies.
- Implemented inventory tracking systems to streamline operations and improve efficiency.
- Created and enforced detailed organization processes to increase quality and service standards.
- Monitored inventory to confirm compliance with company policy.
- Tracked production and quality control systems
- Organized records of vehicles, schedules and completed orders.
Finance Assistant
BMW of Asheville
Arden, NC
10.2020 - 02.2023
- Submitted financing applications to lenders and followed up on approval
- Reviewed deals for accuracy, ensuring compliance with lender ans state regulations
- Ensured timely completion of month-end closing procedures.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Maintained confidentiality of sensitive financial and personal information
- Delivered high-level customer service in a fast-paced environment
Reflexologist
Sole Haven of Asheville
Asheville, NC
02.2018 - 12.2019
- Provided individualized reflexology treatments to enhance client well-being and relaxation.
- Conducted thorough assessments of clients' needs to tailor sessions effectively.
- Educated clients on the benefits of reflexology and self-care practices for improved health.
- Maintained a clean, organized treatment environment to ensure safety and comfort.
- Analyzed client feedback to refine service offerings and enhance overall experience.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Teller/Personal Banker
HomeTrust Bank
Arden, NC
04.2016 - 02.2018
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Assisted customers with account inquiries and product offerings, fostering strong client relationships.
- Balanced cash drawers daily, ensuring compliance with bank policies and regulations.
- Trained new tellers on procedures and customer service best practices, promoting team cohesion.
- Monitored compliance with security protocols to safeguard assets and maintain operational integrity.
- Resolved customer issues promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Teller
BankUnited
Vero Beach, FL
04.2014 - 02.2016
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with account management, guiding them through banking products and services.
- Monitored daily cash drawer activities, identifying discrepancies and implementing corrective measures.
- Maintained accurate records of customer transactions in line with bank procedures.
Education
High School Diploma -
Dr. Michael M Krop Senior High School
Miami, FLSkills
- Task prioritization
- Customer service
- Professionalism
- Written communication
- Financial reporting
- Retail & lease contract processing
- Clear & professional communication
Timeline
Client Advisor
BMW of Asheville
03.2024 - Current
Inventory Manager
BMW of Asheville
02.2023 - 03.2024
Finance Assistant
BMW of Asheville
10.2020 - 02.2023
Reflexologist
Sole Haven of Asheville
02.2018 - 12.2019
Teller/Personal Banker
HomeTrust Bank
04.2016 - 02.2018
Teller
BankUnited
04.2014 - 02.2016
High School Diploma -
Dr. Michael M Krop Senior High School