Samantha Martel
Belleville
Summary
Dynamic professional with a proven track record at Kuhene+Nagel, enhancing customer experiences through efficient billing processes and operational excellence. Certified in dangerous goods handling and adept in Microsoft applications, I thrive in fast-paced environments, leveraging strong communication skills to drive improvements and ensure compliance while fostering collaboration across teams.
Overview
12
12
years of professional experience
Work History
Sea Logistics Operational Care Specialist, Revenue
Kuhene+Nagel
Detroit
04.2022 - Current
- Ensured positive customer experiences by managing billing for sea import accounts.
- Collaborated with operational teams to file all necessary billing information in the system.
- Processed files while adhering to strict policies and procedures.
- Contributed to operational excellence through collaboration and driving process improvements.
- Completed orders for global accounts, enhancing revenue care efforts.
- Maintained compliance with relevant regulations throughout operations.
- Streamlined billing processes to improve efficiency and accuracy.
- Facilitated communication between departments to support coordinated efforts.
DOT Courier
Amazon
Romulus
01.2020 - 04.2022
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Adhered strictly to traffic laws while driving a commercial vehicle.
- Sorted parcels according to delivery route.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Followed safety precautions when loading, unloading packages into, out of vehicle.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
Assistant Customer Service Manager
Kroger
Dearborn
11.2012 - 08.2018
- Developed strategies that increased customer satisfaction levels significantly.
- Delivered ongoing training to associates, enhancing performance and customer relations skills.
- Generated KPI reports to monitor metrics and drive improvements.
- Managed opening and closing of store operations, handling all cash funds securely.
Education
High School Diploma -
Edsel Ford High School
DearbornSkills
- Dangerous goods certification
- First aid and CPR certification
- AED certification
- Chauffeur license
- Fluent in Microsoft applications
- Quick learner
Timeline
Sea Logistics Operational Care Specialist, Revenue
Kuhene+Nagel
04.2022 - Current
DOT Courier
Amazon
01.2020 - 04.2022
Assistant Customer Service Manager
Kroger
11.2012 - 08.2018
High School Diploma -
Edsel Ford High School
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